I have a 2015 alienware 17 r3 windows 10. This week, the screen stopped turning on whenever i wake the computer from sleep. There was a recent update which could've caused it. I have tried everything from power/display settings, to diagnostics in bios, command file checking, and even resetting the whole computer. The problem is still there. The only thing that turns on the laptop screen, after being in sleep mode, is either connecting the hdmi cable (for external monitor) or disconnecting the hdmi cable. I seriously don't know what to do and might have to ship it to get it fixed. Please let me know what could be the problem. I am still looking at forums to find solutions.
Update. I have fixed the problem with no issues so far. I had uninstalled the intel hd 530 driver from device manager, restarted the pc, and updated through wiindows update. *Did not update the intel display driver through device manager* Im afraid that's what's gonna mess up my computer again.
im having the same problem with my aw 13. sometimes the laptop will randomly decide to switch on after some time but sometimes it wont start. what i wanna know is what is dell going to do about this. they have seemed to stuff alot of peoples laptops up with this new bios update and no fix. are we going to get any compensation for ruining our laptops?
Seriously, Dell should provide solution for this problem.
I am having Dell Latitude 5590 and facing same problem since past 2-3 weeks.
I did contact dell support but even after the support person helped with updating bios and other drivers the problem is not fixed. Looks like this is common problem and Dell needs to provide necessary update.