DavidG4239
Bronze

Alienware laptop screen won't turn on after sleep

  I have a 2015 alienware 17 r3 windows 10. This week, the screen stopped turning on whenever i wake the computer from sleep. There was a recent update which could've caused it. I have tried everything from power/display settings, to diagnostics in bios, command file checking, and even resetting the whole computer. The problem is still there. The only thing that turns on the laptop screen, after being in sleep mode, is either connecting the hdmi cable (for external monitor) or disconnecting the hdmi cable.  I seriously don't know what to do and might have to ship it to get it fixed. Please let me know what could be the problem. I am still looking at forums to find solutions. 

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8 Replies

Re: Alienware laptop screen won't turn on after sleep

Mine has been doing the same thing.

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DavidG4239
Bronze

Re: Alienware laptop screen won't turn on after sleep

Glad to know I'm not the only one. I will post the solution or updates. Lmk if you ever find the solution.

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ThomasAAT
Silver

Re: Alienware laptop screen won't turn on after sleep

Double post.
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ThomasAAT
Silver

Re: Alienware laptop screen won't turn on after sleep

Had something similar happened to me about a month ago and yesterday. I have my AW17R3 hooked up to a dock with an external monitor. When I leave the computer it is set to turn of the display after 20 minutes. I ran a full defender virus scan and let it run to finish (3+ hours) when I moved the mouse to turn on the pc display it didn't turn on and it used the external monitor as the main display. It corrected it's self when I closed and opened the screen lid. Then it recognized the pc monitor as the main display. I guess it is a bug somewhere related to bios (1.4.4), intel graphic driver (updated a month ago) or windows update.

Maby this is unrelated your problem but I tought it is worth mentioning.
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DavidG4239
Bronze

Re: Alienware laptop screen won't turn on after sleep

Update. I have fixed the problem with no issues so far. I had uninstalled the intel hd 530 driver from device manager, restarted the pc, and updated through wiindows update. *Did not update the intel display driver through device manager* Im afraid that's what's gonna mess up my computer again.

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carter8989
Copper

Re: Alienware laptop screen won't turn on after sleep

im having the same problem with my aw 13. sometimes the laptop will randomly decide to switch on after some time but sometimes it wont start. what i wanna know is what is dell going to do about this. they have seemed to stuff alot of peoples laptops up with this new bios update and no fix. are we going to get any compensation for ruining our laptops?

Coaleyed
Bronze

Re: Alienware laptop screen won't turn on after sleep

I reinstalled windows because I got tired of this.  Seemed to start after the "attempts" to install the latest BIOS.

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adsarode
Copper

Re: Alienware laptop screen won't turn on after sleep

Seriously, Dell should provide solution for this problem.

I am having Dell Latitude 5590 and facing same problem since past 2-3 weeks.

I did contact dell support  but even after the support person helped with updating bios and other drivers the problem is not fixed. Looks like this is common problem and Dell needs to provide necessary update.

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