I opened the case to change the M.2 drives, but notice that one of the screws holding down the SSD was badly damaged. The simple job now changing this SSD has become a headache and much more risky.
Is it normal for things like this to happen? I find it amazing that they let it be the factory with a screw so badly damaged.
HELLO, I HAVE AN ALIENWARE AREA 51M R2 AND CHECK AND I DO NOT SEE THE OTHER TWO PORTS WHERE THE HHD DISK GOES, WILL I HAVE TO ADD BOARD FOR TWO M.2 MORE?'
To get these parts, call Dell Support and ask them to raise an order for all the 20 separate parts (no url, no kit) which includes the 2.5 inch cage NVMe silicone interposer board D3P25, cable #1 2JH8P, cable #2 5F1WR and all the other separate parts of screws, etc. Also ask for all of these parts be included in your Dell System Warranty.
Hi @mattgod69 , I would try to gently reinstall the screw if its that damaged, if it struggles to insert into the hole where its supposed to go into then its a stripped screw and a replacement one is needed.
Hi @mattgod69 in your 08-12-2021 10:48 PM post, you mentioned difficulty removing one of the SSD screws. There are a small number of reports about this Issue. These screws also have a blue compound placed on their threads, so that they do not become loose when laptop is vibrated during transit. Has this problem been fixed?
Thanks for the message. This was not a thread lock issue, the screw head was virtually destroyed before i toughed it. I managed to get a computer shop to remove it and replace it. Since then I have had no issues with the drives. Regards. Matt
mattgod69
1 Rookie
•
25 Posts
1
August 13th, 2021 03:00
I opened the case to change the M.2 drives, but notice that one of the screws holding down the SSD was badly damaged. The simple job now changing this SSD has become a headache and much more risky.
Is it normal for things like this to happen? I find it amazing that they let it be the factory with a screw so badly damaged.
Any comments greatly appreciated.
Matt
crimsom
7 Technologist
•
6.1K Posts
1
September 8th, 2022 14:00
Hi @CLAUDIAHR Dell Support for Alienware Area-51m R2 Service Manual includes Installing the solid-state drive interposer board which provides the additional SSD-3 & SSD-4 slots for M.2 NVMe drives.
To get these parts, call Dell Support and ask them to raise an order for all the 20 separate parts (no url, no kit) which includes the 2.5 inch cage NVMe silicone interposer board D3P25, cable #1 2JH8P, cable #2 5F1WR and all the other separate parts of screws, etc. Also ask for all of these parts be included in your Dell System Warranty.
A51-06
5 Practitioner
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3.1K Posts
0
September 9th, 2022 08:00
Hi @mattgod69 ,
I would try to gently reinstall the screw if its that damaged, if it struggles to insert into the hole where its supposed to go into then its a stripped screw and a replacement one is needed.
crimsom
7 Technologist
•
6.1K Posts
0
September 9th, 2022 09:00
Hi @mattgod69 in your 08-12-2021 10:48 PM post, you mentioned difficulty removing one of the SSD screws. There are a small number of reports about this Issue. These screws also have a blue compound placed on their threads, so that they do not become loose when laptop is vibrated during transit. Has this problem been fixed?
mattgod69
1 Rookie
•
25 Posts
0
September 10th, 2022 03:00
Thanks for the message. This was not a thread lock issue, the screw head was virtually destroyed before i toughed it. I managed to get a computer shop to remove it and replace it. Since then I have had no issues with the drives. Regards. Matt