Unsolved
5 Posts
0
2354
Area-51m, only uses Nvidia GPU, battery drain
Hello,
I've only had my Area 51m for around 3 weeks so it may have always been like this. But I've noticed that in general use (Chrome, Emails etc but not gaming) Windows will only use my Nvida card (RTX 2070) and not the onboard Intel card.
I did try reinstalling various intel drivers from the support page on Dell but no luck. GPU 0 always shows 0%
When I try and launch intel graphics control panel, I get the below error
Is this normal behaviour?
RAF65
137 Posts
0
December 20th, 2019 22:00
Hi
I have the same in all laptops where dedicated graphics cards are. The last screenshot with an integrated one.
RAF65
137 Posts
0
December 20th, 2019 23:00
Hi again
I cannot open Intel® Graphics Control Panel either.
It doesn't help a piece of advice from Microsoft
https://www.intel.com/content/www/us/en/support/articles/000032309/graphics-drivers.html
They suggest contacting with Intel Support if this issue persists. You will have to use
https://downloadcenter.intel.com/download/25293/Intel-System-Support-Utility-for-Windows-?product=91600
My driver is dated 25.09.2019, version 26.20.100.7262. And yours?
During installation of 26.20.100.7262, A03 I had Blue Screen.
There is a new Intel driver ver.26.20.100.7584 available https://downloadcenter.intel.com/download/29274/Intel-Graphics-Windows-10-DCH-Drivers?product=80939 but it cannot be installed on Alienware.
RAF65
137 Posts
0
December 20th, 2019 23:00
Hi
It's solved.
The simplest solution is the best one.
Uninstall Intel® Graphics Control Panel and install from Microsoft Store. That's all.It worked in my case
https://www.reddit.com/r/intel/comments/adc2cs/if_you_cant_open_the_intel_graphics_control_panel/
So half success. Still 0% for Intel
Marc2629
5 Posts
0
December 21st, 2019 12:00
Thanks, I did the same and although I am able to launch the graphics control panel it still shows 0%.
Problem seems to be that windows defaults to the RTX 2070 for all tasks, although even when I disable the RTX 2070 in device manager, the intel internal graphics adaptor still shows 0%.
RAF65
137 Posts
0
December 21st, 2019 13:00
Let me know when you find the solution.Thanks in advance.
Are you going to write to Dell support?
Marc2629
5 Posts
0
December 22nd, 2019 05:00
Yeah they're PMing me at the moment. Will update if I get to a resolution.
Marc2629
5 Posts
0
January 9th, 2020 10:00
Short update for anyone who's interested. Dell claim the area 51m I have will not have Optimus on it hence the Nvidia GPU is always used. This can't be true can it?
andryuz556
1 Message
0
June 3rd, 2020 06:00
Hi, it's the same, my alienware 51m only works with the rtx 2070 and the integrated graphics of the intel 9700k does not work for me.
If you have any solution please comment it
Thank you