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May 17th, 2023 08:00

Core Isolation Memory Integrity error

These versions of Intel XTU (Extreme Tuning Utility) 7.11.1.5, 7.9.0.24, 7.9.1.3, 7.10.0.65 are incompatible with the following =
Core Isolation Memory Integrity
Hyper-V
Virtual Machine State

Known issues =

In certain system configurations, Core Isolation Memory Integrity, Hyper-V, and Virtual Machine State are incompatible with Intel XTU. In these cases, Intel XTU is unable to function when these features are enabled.

In the AWCC (Alienware Command Center), you will get an error, "INCOMPATIBLE SOFTWARE DETECTED" and the Fusion tabs CPU OVERVIEW/GPU OVERVIEW/MEMORY CLOCK will be blank.

In other systems, boot up will be delayed by 2 minutes, then the system will proceed with boot up into Windows.

Workarounds =

* Open Windows Security--> Core Isolation--> Memory Integrity
* Set to Off
* Press Windows key
* Click Search
* Type turn windows features off
* Uncheck the following. When done restart the PC =
Hyper-V and all sub-components
Virtual Machine Platform
Windows Hypervisor Platform

Systems reporting the Core Isolation Memory Integrity error or not responding on boot for 2 minutes =

XPS 15 7590
XPS 8950
Inspiron 3515, 3525, 7306, G15 5510, G15 5511
Vostro 3515, 3525
Alienware Area-51m R1, m15 R3, m15 R6, m17 R2, m17 R3, m17 R4, x17 R1,
Alienware Aurora R9, R11, R13

All users should update to the latest BIOS offered. All applicable systems should update to the latest AWCC full removal and full installation.


If still under warranty, click the Get Help Now chat icon on the right to start a live chat session. If already out of warranty, click here.
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