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September 4th, 2019 01:00

Fn+F12 not working, unable to change any lighting effects.

Hey guys, I have an m15. In the last update of the AWCC, the tab for FX just disappeared from the AWCC. Can someone please tell me how to change the lighting effects on the machine?

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4.4K Posts

September 4th, 2019 13:00

Hi @Insidious_Black

 

You can try a system restore back to a date before the update.

Also, you can try uninstalling and reinstalling the AWCC following ALL the steps on this article:

https://dell.to/2MUEvBz

Then, reinstall the AWCC here:

https://dell.to/2MWHbyQ

Let us know how it goes!

3 Posts

September 4th, 2019 21:00

I was having the same issues. just did all of this and it still did not work. Once I reinstalled and opened AWCC, I got the following pop-up warning: "No supported AlienFX devices were detected. Alienware Command Center will enable full FX experience once an AlienFX compatiable device is connected. Please note that some features may be unavailable without a connected AlienFX device." I do not even have the Alien FX / editor option anywhere now. Please help - I feel like I am in a worse position than when I started trying to fix this. The lights were working yesterday before the Windows update. 

671 Posts

September 5th, 2019 08:00

Hi! 

We've had a better success rate with this version:
https://dell.to/2MW0isO

You might want to give it a try. It was released not too long ago. -If after the installation it is still missing the AlienFX. Those can be downloaded as addons.

2 Posts

September 5th, 2019 12:00

Hi, I have the same problem and watching every day if problem is solved at forum. But nothing, I tried everything. I restored to factory defaults. I ilstaled pro win 10 version without preinstalled awcc and nothing. Last version from 20 of august doesn;t work. I have no lights at all. No power keyboard and other. Only tobii eye is watching. My note alienware 17r5. The problem more than 3 month. What i'm gonna do with it? My attempts: Reinstall, clean install more than 20 times with another versions, bios update, bios downgrade, factory restore, clean win pro 10 install and nothing HEY SUPPORT ARE YOU WORKING TO FIX THE PROBLEM? TOO MANY OWNERS HAVE THIS PROBLEM AND NOTHING.
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