Unsolved
3 Posts
0
763
17 R4, Intel driver issue
I reinstalled windows 10 on my Alienware 17 R4 and activated with a digital licence, and as soon as I install Intel HD 630, blank screen.
Unsolved
3 Posts
0
763
I reinstalled windows 10 on my Alienware 17 R4 and activated with a digital licence, and as soon as I install Intel HD 630, blank screen.
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Alienware-Eimy
3 Apprentice
3 Apprentice
•
4.4K Posts
0
August 20th, 2019 12:00
Hi @Sam00
Send me a private message (by clicking on my Alienware name) with the Alienware PC Service Tag number, a detailed explanation of the issue and the troubleshooting steps you have tried so far, so I can review your case.
Sam00
3 Posts
0
August 21st, 2019 19:00
Or is a bios or hardware issue
Sam00
3 Posts
0
August 21st, 2019 19:00
My laptop service tag is and is a Alienware 17 r4 with i7 7700hq and Nvidia 1060 with optimus technology . I had black screen issues before so I reinstalled windows by downloading windows 10 iso and then when I install drivers from Alienware Dell, I get a black screen . Only way to get out is by disabling Intel graphics 630 and also my screen resolution is stuck with 1280*1080 instead of 1980*1080. Also I tried updating windows still same issue. Everything is fine until I install Intel graphics 630.