Unsolved
4 Posts
0
1011
ePSA keeps saying cpu and vga fan are not responding correct
The Support Assist ePSA keeps saying that my cpu and vga fans are not responding correctly when I boot up. I have turned off Support Assist in the Bios and this still comes up. The CPU and VGA fans pass diagnostics every time.
What could be going on? I have a Dell tech coming out to replace my fans, but I am not so sure it is that, considering it fluctuates whether the CPU or VGA fan is not responding correctly, depending on the software installed.
Alienware-Eimy
3 Apprentice
3 Apprentice
•
4.4K Posts
0
January 16th, 2019 13:00
Hi @brf4n,
System model and revision?
Wait for the onsite to replace the fans and if the system keeps on having issues after that, let us know.
Matheus B.
3 Posts
0
July 9th, 2020 09:00
i have a alienware 17 r5 that every time i turn it on, the sPSA test vga fans, sometimes show problem sometimes dont.
how can i disable this diagnostic?
@Alienware-Eimy
Alienware Area-51 ALX 2006
5 Practitioner
5 Practitioner
•
3K Posts
0
July 9th, 2020 09:00
Enable fan performance mode in the bios and check if the fans spin. If they do it’s a false positive. Make sure both spin to not make a mistake.