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14 Posts

437

November 5th, 2020 05:00

m15 R1, does not go to sleep

Hello,

I have fully updated Alienware m15 R1 with all latest BIOS and driver updates which refuses to automatically go to Sleep. It's setup to go to sleep after 15 mins and yet it just stays on. If I manually choose Sleep it works fine but automatic part is broken for whatever reason.

1 Rookie

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14 Posts

November 7th, 2020 09:00

It turns out external usb-c hub prevented computer from going to sleep. have to disconnect/reconnect to fix it.

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