UNSOLVED
2978
1
Posted April 4th, 2020 11:00
Sorry didnt notice your answer. Just replied to your PM
2713
0
Posted September 30th, 2020 06:00
My daughter is also having an issue with the touchpad on the Alienware 15 R2. She could not find any drivers for this either. Do you have any problem determination steps to use?
2880
0
Posted October 19th, 2020 15:00
Hi, could you please provide the recommendation, as I experience the similar issue with the same device.
2862
0
Posted October 20th, 2020 06:00
Have you tried uninstalling the error code one and then downloading this driver:
*NOTE: I am NOT a Dell employee, But I am a Community Rockstar*Quick Tip: If your laptop has voltage / charging issues, try shutting it down, unplugging power from laptop, hold power button down for 30 seconds to do a full reset!
2854
0
Posted October 21st, 2020 10:00
Hi there! The error is "This device cannot start. (Code 10) A request for the HID descriptor failed." This problem occurs at any random startup, restarting helps and disabling-enabling the device helps (latter works 75% of the time).
When restarting device did not help, I did try to re-install the driver by browsing from the list, and I get "Driver was found, but was unable to start the device" error. I also uninstalled I2C HID device and restarted PC for Windows to re-stick the driver as per suggestions online, which made the issue occur less often. I also re-installed Intel-HID-Event-Filter-Driver_9FT4R_WIN_2.2.1.375_A10_01 driver from M15 drivers page, which also made it occur less often at the time.
Also, when running from the battery, touchpad becomes unresponsive at random, and only restart helps. However, one time it just came back after 5-10 minutes, not sure what triggered it. Unfortunately, I forgot to check Event Viewer at a time, to see a cause.
Overall, via troubleshooting above, I managed to reduce the probability of this issue from 80% of every startup to 10% when plugged in and 30% when on battery (as per non-responsive issue above).
Hope this clarification helps
2844
0
Posted October 21st, 2020 20:00
Thats great but have you also tried a clean boot so it cant be a specific program causing it?
*NOTE: I am NOT a Dell employee, But I am a Community Rockstar*Quick Tip: If your laptop has voltage / charging issues, try shutting it down, unplugging power from laptop, hold power button down for 30 seconds to do a full reset!
2826
0
Posted October 22nd, 2020 12:00
Hi @ArtyChas thank you for the updates. The Device Manager update and/or replace driver has not fixed this problem. You may have a Windows 10 corrupted file somewhere. Please try the following.
The powerful check disk tool should be used to automatically search, find and fix corrupted files. This may take an hour. Please go to This PC > OS (C:) drive, right click and open Properties, click on the Tools tab, then Error checking. When the Error Checking window opens, click on Scan drive. This will either tell you that it did not find anything, or that it has found something. If a problem has been found, allow the automatic fix to be deployed. When complete, the system will be Restarted so that the fix is saved.
[This user does not work for Dell and volunteers their free time. Please remember to say thank you by clicking on my thumb up icon.]2302
0
Posted April 22nd, 2021 07:00
I have the same problem and neither of the fixes helped at all. I have reinstalled windows but the touchpad has completely stopped working. It displays this error in the device manager:
This device cannot start. (Code 10)
A request for the HID descriptor failed.
I have an Alienware m15 r2.
1078
0
Posted April 22nd, 2021 08:00
Device Manager Code 10 can't start the hardware device, touch pad, the driver is either missing or corrupted.
The Human Interface Device (HID), touchpad, driver was not found.
(1) Go to Device Manager, right click on top icon and ask for system to find new hardware.
(2) Go to Human Interface Device (HID) and open this group to find and delete touchpad driver. Driver renewed after Restart (not Shut Down).
(3) If touchpad is not detected by Device Manager, check and reseat cable connectors.
[This user does not work for Dell and volunteers their free time. Please remember to say thank you by clicking on my thumb up icon.]
DELL-Cares
Moderator
•
27819 Posts
•
673 Points
3017
0
Posted March 31st, 2020 08:00
We tried reaching you on a private message but did not receive a response. Please feel free to reply to the private message whenever you are available.
#IWork4Dell
For all non-technical issues that require your private data, we must communicate via a private Direct Message
Dell Partner GEM Program, Out of Warranty Support Options, BIS (Bureau of Indian Standards) certificate, Get a copy of your Dell invoice