6 Posts
2
37298
m15 R3, Alienware Client Management Service
I am using Alienware m15R3 After some days when i checked for update of software i used support assist to scan for update it shows "An Unexpected Error Occurred". I waited for some days may be it will be a server problem later i tried it to update using Alienware updater app it didn't opened at all. Now in services i saw that "Alienware Client Management Service" was not working ...it was stopped when i tried to start it shows "Error 1053: "The service did not respond in a timely fashion" when attempting to start, stop or pause a service" i Tried a lot of methods but not fixed at all. Please help me out with it....even from website i am unable to update if i scan from website it shows
Driver detection not available
Please try again later or use the link below to find drivers by Service Tag or see a list of drivers available for your product.
Please Help me out . thank you.
d2randall
30 Posts
1
October 30th, 2021 06:00
rossetti-it's fix worked.
It also works if you upgrade to Windows 11.
AWX17
2 Intern
2 Intern
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154 Posts
1
October 30th, 2021 16:00
For what it's worth, you will triple your performance if you go to an SSD (minimum! My old system was more like 8x the performance).
Matthias99
1 Message
2
November 1st, 2021 07:00
I had the same problem on my XPS 15 9750. I followed the steps above, however by the time I tried to install the Dell Update Utility the service was already stopped again, why I don't know. So, I found this works in that situation.
* Run the Dell Update installer
* Wait until you get the 1920 error: Dell Client Management System couldn't be started
* Then go to C:\ProgramData\dell\UpdateService\ and rename or delete the UpdateService folder
* Hit Retry on the installer
* This allowed me to install the utility
Hope this helps, should you have this problem, that you can't install the utility, or other programs which rely on this service.
Sperotto
2 Posts
1
November 2nd, 2021 12:00
I have this same issue with a Dell G3 3590, and i solved with a old "Dell Update for Windows" version, i download 3.1.1 and now is working great.
<ADMIN NOTE: Broken link has been removed from this post by Dell>
Alienware Area-51 ALX 2006
5 Practitioner
5 Practitioner
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3.1K Posts
0
November 3rd, 2021 04:00
I agree with AWX17 over here. Those Raid 0 600Gb might be fast, but probably even faster if you used something like an SSD over them as the boot drive.
Download speedfan if you can cause I really want to see your S.M.A.R.T Scores after all these years on those drivers.
azurcher
1 Message
1
November 17th, 2021 00:00
Like all of you, myself and my colleges where pulling our hair out with this issue. We noticed some very odd behavior involving the Dell client management service and the security permissions in the client folder inside Programdata. I believe the full path is C:\ProgramData\Dell\UpdateService\Clients\ I might be wrong but you’ll find it - Anyway it’s gonna sound odd but just follow me here. We noticed that the machines that had the service issue all had the “Everyone” group in the security permissions in the “clients” folder. And the computers that didn’t have the issue, did not. We also noticed that if we removed “Everyone” from the security permissions for the client folder, the service would then start with no issue! But the odd thing is that not only would the service not restart successfully after that, “Everyone” would sneak it’s way back into the security permissions in the client folder. So what I did is, I enabled inheritable permissions in the client folder. I removed “Everyone” from the security permissions in the client folder. I then went to the Programdata folder and forced inheritable permissions from that parent folder onto all child files and folders (you might get some access denied errors as permissions propagate just click through them. Then restarted the Dell client management service and it will now stay enabled even after a reboot.
makes no sense. I know.
perform the above at your own risk, but this has worked for us on multiple systems.
Pgraham93
48 Posts
1
November 17th, 2021 10:00
I’m also having this issue with the Area 51mr2, I find the only thing that works is a complete factory reset of my laptop but this only works for a while then the problem comes back
Silichip-X
11 Posts
1
November 20th, 2021 10:00
I've found out it the Clients folder causing the Error: 1053 bug and had tried to change the security permission to full control for my user account then it works first time but fails on the second time, it seems to rewrite clients file. Dell need to fix this problem in the next update!
Thanks, Rossetti-it for the info...
Pgraham93
48 Posts
0
January 5th, 2022 01:00
For anyone following this and can’t find the program data folder, you need to tick the hidden items box in the view tab for it to show in drive C, also make a shortcut to the the folder
Dnev
16 Posts
0
January 24th, 2022 08:00
Rossetti-it - That totally fixed the issue! Well done!
lordoftheboard
1 Message
0
January 29th, 2022 01:00
thanks heaven @rossetti-it