m15 R6, Windows 11, can't install AWCC?

Hi @Felipe Palermo welcome to this free user to user Alienware laptop discussion forum. This is not Dell Support. 

Please click on Product Support so that Dell can identify your system. Please share your Model, Revision number and Windows 10 or 11. 

Hello crimsom, its a m15 r6, on w11 latest update.

What do you mean by Revision number?  Cant found this anywhere on dell support 

i have the same problem with my Alienware Area51m - R2, since the last Command Center update version 5.5.0.0, the installer try to start, and just fill a error log file with an error saying can't connect to a server

Hi @Felipe Palermo thank you for sharing update. Model = m15, Revision number = R6.

Support for Alienware m15 R6 says drivers are available for OS Windows 10, 64-bit and Windows 11.

Alienware Command Center (AWCC) v5.5.0.0 and OC Controls v1.3.68.1380 are currently available. Open local admin account and download these files, remember to unlock file properties and check their download checksum value. Then install AWCC file as admin, followed by Restart (not Shut Down). Then install OC Controls as admin, followed by Restart (not Shut Down). If you have peripheral devices, such as Alienware Mouse, External Monitor, etc., AWCC must have their drivers installed.

The Dell AWCC application should now work. 

Hi @ShugoBR welcome to this free user to user Alienware laptop discussion forum. This is not Dell Support. 

Support for Alienware Area-51m R2 says drivers are available for OS Windows 10, 64-bit and Windows 11. 

Alienware Command Center (AWCC) v5.5.0.0 and OC Controls v1.3.68.1380 are currently available for similar download and installation process.  

I can confirm the exact same problem is present with x17 R1. The installer of AWCC 5.5.0.0 fails to do anything, simply freezes.

The installer's error log says:

[Fri Jun 3 16:03:37 2022]
--- End of Vendor Software Log ---

[Fri Jun 3 16:03:37 2022] Vendor Software Return Code: 1
[Fri Jun 3 16:03:37 2022] (FileUtility::DeleteDirectoryTree): *** RemoveDirectory() has reported failure. The error message reported by the system is: The process cannot access the file because it is being used by another process.
[Fri Jun 3 16:03:37 2022] logo.png
[Fri Jun 3 16:03:37 2022] (MUPXMLParser::GetResultName): *** Vendor Return Code is not found in Mup.xml
[Fri Jun 3 16:03:37 2022] Name of Exit Code: ERROR
[Fri Jun 3 16:03:37 2022] Exit Code set to: 1 (0x1)
[Fri Jun 3 16:03:37 2022] Result: FAILURE
[Fri Jun 3 16:03:38 2022] Open file: C:\ProgramData\Dell\UpdatePackage\Log\Alienware-Command-Center-Application_J2T2G_WIN_5.5.0.0_A00_02.txt

Hello, @BlackRose_777 @crimsom , i have the exact same problem, when i open the AWCC it ask me if i want to add aditional components, when i say yes it looks like it is going to start to download but just sits there and it wont install. I also tried Support Assist and it failed to install, and i downloaded the software manually and tried to install it that way and i could not do it this way either.

I Have tried this on a number of Alienware Laptops (two M15 R2, one X15 R2) and in one desktop an Area 51 R5, and all faill to install it just sits there but it wont install.

The only thing i have not tried is to unistall the current AWCC because it is working without any problems in all my Laptops and PCs, and if i unistall with Revo i am afraid it will still not install or it wil not work right.

I am  sure it must be the software because in all the machines i have the same error, i even tried it on a Dell Latitude 5420 that has the AWCC because i use an Alienware Mouse, and even in that machine i have the same problem that it simply just sits there and it wont install.

Any sugestions on how to solve it or should we wait for another update??

Regards.

Hi @INXSEX thank you for sharing Dell application installation problems. 

If the Dell AWCC application is working, you are prudent to not update it. It is weird that the Dell SupportAssist application does not install. 

Guess there is no Dell warranty on any of these systems, and unable to create a Service Request, so that Dell knows that there is a problem to fix. These Dell applications are not stand alone and use the Windows operating system, whose Window Updates can result in an unexpected conflict. Rolling back to a time that these Dell applications worked should be considered, but this may cause other problems. 

Please start troubleshooting by running the Windows Reliability Monitor to see if events are being created that reveal the root cause of this problem. How to use Windows Reliability Monitor to identify software issues | Dell US  

@INXSEX I tried uninstalling AWCC completely, and downloading the 5.5.0.0 package manually from Dell website. The installer was still freezing. I downloaded the previous 5.4 package and installation finished correctly. When AWCC prompts me about "downloading additional components", I just click skip until the problem is resolved.

Same issue.

Impossible to install the last AWCC 5.5.0.0. I have uninstalled the previous version but without success.

This version for Windows 11 is not good, please provide us a new version...

I'm having the same problem as you all... And I'm typing from a Dell G15 5511 on Win11 and running BIOS 1.14.0 (15/05/2022). And just can't install the AWCC. And since I can't install it, I can't use the RGB collors, neither the G-Mode

thank you, this solved my problem