Alienware
Troubleshooting Alienware Laptop
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U2CAMEB4ME
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6.2K Posts
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May 12th, 2019 09:00
Welcome to the Dell Community @wsnor
Search your Service Tag for part numbers.
https://www.dell.com/support/home/yu/en/yubsdt1/product-support/product/alienware-m15-laptop/configuration
Dell Parts and Upgrades:
http://accessories.us.dell.com/sna/dellitems.aspx?c=us&cs=19&l=en&s=dhs&~ck=mn
Best regards,
U2
U2CAMEB4ME
4 Operator
4 Operator
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6.2K Posts
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May 12th, 2019 10:00
@wsnor
Dell does not publish any internal parts list with part numbers.
You can only obtain a parts list by searching a Service Tag Number.
It will give the part numbers of what was installed in that unit.
Dell does not publish any parts list that would have all the part numbers of every part that could be installed in a unit or series.
The link to the 'Parts and Upgrades" has Chat and phone number.
Regards,
U2
wsnor
27 Posts
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May 12th, 2019 10:00
Thanks but I was looking for a internal parts list with part numbers and a phone number for Dell/Alienware where I can order replacement parts. I need the list for the new 2019 m15/m17 laptops.
wsnor
27 Posts
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May 12th, 2019 11:00
Ok thanks again, I gathered the part numbers are hard to come by I guess I will just have to look inside my m15 to get the part number I need.
U2CAMEB4ME
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6.2K Posts
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May 12th, 2019 11:00
@wsnor
If you know your Service Tag number all you need to do is search it for the "Original Configuration"
It will list the part numbers for your unit.
https://www.dell.com/support/home/yu/en/yubsdt1/product-support/product/alienware-m15-laptop/configuration
Regards,
U2
wsnor
27 Posts
1
May 12th, 2019 11:00
Yes that worked I see the part numbers and I appreciate your help but I need the correct original CMOS battery number for an Alienware m17. I'll call the number tomorrow and try to purchase it vis Dell support.i
U2CAMEB4ME
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May 12th, 2019 12:00
@wsnor
Sorry it did not have the RTC battery listed.
Let us know if there is anything else we can help with.
Regards,
U2