m15, temperature 100°C, thermal throttling

I was thinking about the Alienware M15, but I am a bit worried; is this problem similar to the one on the R series/Macbooks which was solved also by a firmware update, or is it purely hardware? Will new batches be improved with better thermal contacts/heatsinks? I would rather not opening it top to bottom and repaste it myself...

repaste doesn't work, the tech who replace my heatsink did a repaste.

Too bad you return it, they keep insisting is normal to get 100C and I am really frustrated with support! they told me they were going to call me one day, nobody called me, then the next day the guy called me just to tell me the same thing he already told me through email, that is normal, and only if I get more that 100 C to let them know. The thing is that I reach 100C using chrome! only for a couple of seconds but it reach. And another big issue is that when I am playing the wireless stop working until the laptop cools down.

For people trying to get this laptop, please don't buy it!, stay away of it, I am beyond of that point (I already sold my old alienware) and I hope they can fix it if only support is willing to help me.

---

@Joe1984PS wrote:

repaste doesn't work, the tech who replace my heatsink did a repaste.

---

sithvrix 

go to power options > change the current plan settings you are using > click on change advanced power settings > processor power management > and change the maximum processor to  Setting (%) 95 and save it. that suppose to reduce the overheat, meanwhile they find a solution, If they are looking for a solution ( I don't think so) if you are planing to keep the computer get extended warranty lol.

---

@Joe1984PS wrote:

sithvrix 

go to power options > change the current plan settings you are using > click on change advanced power settings > processor power management > and change the maximum processor to  Setting (%) 95 and save it. that suppose to reduce the overheat, meanwhile they find a solution, If they are looking for a solution ( I don't think so) if you are planing to keep the computer get extended warranty lol.

 

 

---

Thanks for the tip, I already changed it let's see how it works, yes, that's what I am planning to do, to get the extended warranty.

---

@TheBlind wrote:
It just doesn't seem right to get extended warranty to cope with a known issue... Also, I am planning to run also Linux on it, and I am not sure how power can be handled there.

---

I know, besides that, I really like the laptop.

By the way the 95% cpu didn't help.

I member that I had a Toshiba laptop that was overheating and after a firmware update never happened again, but what they did was to limit the TDP.

I'm getting a replacement by the way, my original order was late 2 weeks this will take a month for sure, but if this time do the same is going back no excuses.

It  worked, I had some issues to get windows back, from the very beginning I had issues with the SSD so after the 5th restart seems computer detected the SSD correctly, I hope my issue with the SSD is not back, because I already deleted the windows on the hard drive that came with the laptop.

Thanks for the help.

---

@Joe1984PS wrote:

use this link to recover your firmware.

https://www.dell.com/support/article/us/en/19/sln300716/bios-recovery-options-on-a-dell-pc-or-tablet?lang=en

---

Thank you, I am doing it right now. Crossing fingers.

use this link to recover your firmware.

https://www.dell.com/support/article/us/en/19/sln300716/bios-recovery-options-on-a-dell-pc-or-tablet?lang=en

Is official, I have 15" brick. I tried to update the firmware and now the laptop is dead

Hi @Joe1984PS, Did you get the replacement yet? Please let us know when you do and how is it performing. Thanks!