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December 6th, 2019 08:00

random crash and freeze in my area 51m

hello I have a lot of random crash y the softwares that I use to work and the video games that I play, because I get random freezes in my laptop, when I cant move the mouse or type with my keyboard, and everything in the screen got frozen, and my laptop is really new lest that 2 and a half months of use.

137 Posts

December 6th, 2019 23:00

Hi

I suggest that you should recover your system. Then all drivers (the newest version) should be installed. Afterwards try to play.

Any step,using for example Acronis True Image, you should make a backup of your system. It'll be easier to restore if anything goes wrong. I make mostly every two days the new beckup and save the last five just in case. When I do any mistake ( for instance blue screen during installation of driver, e.t.c.) I just restore previous one and try again.

Another thing. Have you used Diagnostic Tools (from Dell or others) ? Have you tested your laptop?

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