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January 5th, 2011 19:00

Avamar VMware Image Backup fails

Hey all, I am trying to figure out what I have wrong.  I am trying to do image backups and the jobs fail after 10seconds.  I have Vsphere 4.1 with the latest ESXi 4.1 builds and  avamar administrator 5.0.3.29.  I logged into the Avamar server, Vcenter server, and Avamar Proxy server and verified I can ping  by DNS.  Here is the log below and the error that I get in the Activity windows reads 10007.  Below is my tree.

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*********** /usr/local/avamar/var/MOD-1294279648502-ff70becf8ccee9b293f6eca3a08756eafa07637f-3016-vmimage.log ***********

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----- START avvcbimage log 2011-01-06 02:08:25 UTC [5.0.106-28 Linux-i686]

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2011-01-06 02:08:25 avvcbimage Info <5241>: Logging to /usr/local/avamar/var/MOD-1294279648502-ff70becf8ccee9b293f6eca3a08756eafa07637f-3016-vmimage.log

2011-01-06 02:08:25 avvcbimage Info <5174>: - Reading /usr/local/avamar/var/avvcbimage.cmd

2011-01-06 02:08:25 avvcbimage Info <6636>: CTL listening on port 36628

2011-01-06 02:08:25 avvcbimage Info <5174>: - Reading /usr/local/avamar/var/avvcbimage.cmd

2011-01-06 02:08:25 avvcbimage Info <7045>: target[0]=[VMFS0_SATA_7.2K_S1] Windows_XP_Individule_Desktop/Windows_XP_Individule_Desktop.vmdk

2011-01-06 02:08:25 avvcbimage Info <9616>: Available transport modes are (null)

2011-01-06 02:08:25 avvcbimage Info <0000>: VixDiskLib: config options: libdir '/usr/lib/vmware', tmpDir '/tmp/vmware-root'.

2011-01-06 02:08:26 avvcbimage Info <0000>: VixDiskLib: Advanced transport plugin was successfully loaded into vixDiskLib. Accelerated transport modes available.

2011-01-06 02:08:26 avvcbimage Info <0000>: VixDiskLib: Enabling advanced transport modes.

2011-01-06 02:08:26 avvcbimage Info <0000>: VMware VixDiskLib (1.1) Release build-207031

2011-01-06 02:08:26 avvcbimage Info <0000>: Using system libcrypto, version 90807F

2011-01-06 02:08:26 avvcbimage Error <9720>: VixDiskLib_Connect(host: account: dc:&dsName: vmxpath: port:0vmmoref:) returned (1) Unknown error

2011-01-06 02:08:26 avvcbimage Info <9723>: Final summary, cancelled/aborted 0, snapview 0, exitcode 0

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----- END avvcbimage log 2011-01-06 02:08:31 UTC (0 warnings, 1 error, 0 fatal errors)

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*********** /usr/local/avamar/var/MOD-1294279648502-ff70becf8ccee9b293f6eca3a08756eafa07637f-3016-vmimage.alg ***********

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----- START MOD-1294279648502 log 2011-01-06 02:08:25 UTC [5.0.106-28 Linux-i686]

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2011-01-06 02:08:25 MOD-1294279648502 Info <0000>: Workorder : MOD-1294279648502

2011-01-06 02:08:25 MOD-1294279648502 Info <0000>: Plugin ID : 3016-vmimage

2011-01-06 02:08:25 MOD-1294279648502 Info <0000>: bindir : /usr/local/avamar/bin

2011-01-06 02:08:25 MOD-1294279648502 Info <0000>: vardir : /usr/local/avamar/var

2011-01-06 02:08:25 MOD-1294279648502 Info <0000>: Executable : /usr/local/avamar/bin/avvcbimage

2011-01-06 02:08:25 MOD-1294279648502 Info <0000>: Args : avvcbimage --sysdir="/usr/local/avamar/etc" --bindir="/usr/local/avamar/bin" --vardir="/usr/local/avamar/var" --ctlcallport="57473" --ctlinterface="3016-vmimage-MOD-1294279648502" --logfile="/usr/local/avamar/var/MOD-1294279648502-ff70becf8ccee9b293f6eca3a08756eafa07637f-3016-vmimage.log"

2011-01-06 02:08:25 MOD-1294279648502 Info <0000>: Order :

[VMFS0_SATA_7.2K_S1] Windows_XP_Individule_Desktop/Windows_XP_Individule_Desktop.vmdk

2011-01-06 02:08:31 MOD-1294279648502 Info <0000>:

121 Posts

January 6th, 2011 09:00

I believe below is what you need to focus on

avvcbimage Info <9616>: Available transport modes are (null)

Ensure proxy is setup correctly and VM is using SCSI disk for hotadd mode to work. vCenter should be added as FQDN with vCenter admin credentials in GUI and in administration section, edit the proxy client and select all available datastores to give access for proxy to datastore where VM is located.

Proxy VM should be able to telnet vCenter FQDN on port 443 and to ESX on ports 443 and 902

One proxy per ESX cluster is required to be setup.

You can refer attached VMware guide and ensure everything is setup correctly.

Thanks and Regards,

Sameer Khan

1 Attachment

121 Posts

January 6th, 2011 10:00

Yes its possible. There is no need to install avamar client on vCenter Server. vCenter simply needs to be added in administration section of avamar GUI at /

Hotadd is the mode where LAN is not utilized and backup is faster.You can refer VMware documentation on all transport modes available and we recommend hotadd backup and restore.

Thanks and Regards,

Sameer Khan

63 Posts

January 6th, 2011 10:00

Thanks for the info.  What is hot add iscsi?

It is working now.  I had the Avamar Client installed on the Vcenter server, I removed it and added Vcenter back on and it started working.  Is that the main cause you think?

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