Avamar
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6889
July 12th, 2016 08:00
Avamar upgrade
I'm in the process of upgrading Avamar 7.1.1-145 to 7.2 SP1 build 32 is there anything I should be concern with.
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Jeff_Cameron
133 Posts
2
July 12th, 2016 10:00
Yes!
#1 DO NOT ATTEMPT TO PERFORM THE UPGRADE YOURSELF.
Avamar Server Upgrades must be performed by EMC personnel who have been specifically trained to perform upgrades.
Instead open up an Upgrade Service request an upgrade to be performed by the EMC Remote Proactive Upgrade team.
This will insure that your upgrade will complete smoothly and without impact to your business requirements.
If you attempt to perform the upgrade yourself and you run into a problem without taking the required precautions you may place your server in a permanent inoperable state. EMC does not have services to deal with Avamar Server Upgrade Break Fix issues, and may not be able to resolve an improperly performed upgrade.
#2 Prepare yourself for an upgrade.
Upgrades cannot be performed on a whim. They must be carefully planned to ensure that your Avamar Server is fully operational and compatible with all of the clients you use and any other optional facilities integrated with Avamar, such as, but not limited to:
After you have submitted your Service request, familiarize yourself with these two Knowledgebase articles on Support.EMC.com:
Customer Facing Knowledgebase:
A member of the Remote Proactive Upgrade team will contact you shortly to begin the process of your site planning for an upgrade.
Please indicate if this response has answered your question, has been helpful, of if you would like more information.
gautamgp
226 Posts
2
July 12th, 2016 20:00
If it is a Production System then you should not upgrade on your own. Please get in touch with the EMC Support/RCM team and they will get it done for you.
jhhughes
2 Posts
0
July 13th, 2016 05:00
Thanks for the quick replies, I have a SR open with EMC Support to do the upgrade.
PiotrekP
10 Posts
0
May 11th, 2017 03:00
New working links:
https://emcservice.force.com/CustomersPartners/kA2j0000000QX4SCAW
https://emcservice.force.com/CustomersPartners/kA5j00000008OcvCAE
https://emcservice.force.com/CustomersPartners/kA2j0000000R63bCAC