This post is more than 5 years old
8 Posts
1
4074
Issues Activating Avamar Client 7.0.102-43
Hello,
Trying to activate a new install of a Avamar Client of 7.0.102-43 and getting this message below:
Can't seem to get pass this but i'm entering the right information in the activation window to communicate back to my Avamar server, any thoughts are welcomed.
Nayaks1
77 Posts
1
January 15th, 2015 10:00
Although the article below talks about re-installation,but I believe you can try the first fix
https://emc--c.na5.visual.force.com/apex/KB_BreakFix_1?id=kA1700000000T01
jrwilliams
8 Posts
0
January 15th, 2015 10:00
I cannot access the link it would seem, i;m getting this message now, lol:
I have a ticket into EMC to help with this, not sure why its not working if I'm already on the forum
LilianaW
40 Posts
0
January 15th, 2015 10:00
Hi Williams,
The external link to access the KB article is https://support.emc.com/kb/112557
Regards,
--Liliana
LilianaW
40 Posts
3
January 15th, 2015 11:00
Hi Williamas,
It may take time probably for the account to be activated, this article should be visible to customers.
For some reason I did not find the option to add the PDF version here so for your convenience I will copy/paste the contents:
Symptoms
C:\Program Files\avs\var\cid.bin
I would give a try as nayaks recommended.
Regards,
--Liliana
jrwilliams
8 Posts
0
January 15th, 2015 11:00
Hello Liliana,
Thanks for responding....I did finally get en email saying I had full access....BUT
EMC
Account Holder:
Your request for a full-access EMC account has been approved.
You are now authorized to view resources about EMC support, products and
services, training options, and important EMC applications.
Thank you,
EMC Account Team
But now I got redirected to this page:
jrwilliams
8 Posts
0
January 15th, 2015 12:00
THANK YOU VERY MUCH NAYAKS, YOUR INFO WAS VERY HELPFUL IN THE DIRECTION I NEEDED TO TAKE TO RESOLVE THIS CASE, THANKS!
jrwilliams
8 Posts
0
January 15th, 2015 12:00
That's seemed to have worked, thanks Liliana !!!!
LilianaW
40 Posts
0
January 15th, 2015 12:00
Hi Williams,
Glad that it worked . You must thank to nayaks who point you to the article
--Liliana
Nayaks1
77 Posts
0
January 15th, 2015 22:00
Thanks Liliana
You are welcome jrwilliams