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Problem with access to Navishere Express AX4-5
Dear colleagues,
We start setup procedure on brand new Dell AX4-5 DualSP fiber storage. It is connected to 2x Linux servers. We following the instructions and run naviinittool. We set storage name, ip address and we created admin user on both storage processors . After reboot we tried to access Navishere Express by web by we are getting error message:
Navisphere Express
The storage system cannot be managed for the following reason(s):
The Shared Storage Control Enabler is not installed on the storage system.
We check with the CLI what modules and software is running on the system:
/opt/Navisphere/bin/naviseccli -User XXXXXX -Password XXXXXXX -Scope 0 -Address X.X.X.X ndu -list
Name of the software package: -SnapshotManagement
Revision of the software package: -
Commit Required: NO
Revert Possible: NO
Active State: YES
Is installation completed: YES
Is this System Software: NO
Name of the software package: -NavisphereExpress
Revision of the software package: -
Commit Required: NO
Revert Possible: NO
Active State: YES
Is installation completed: YES
Is this System Software: NO
Name of the software package: -SharedStorageControl
Revision of the software package: -
Commit Required: NO
Revert Possible: NO
Active State: YES
Is installation completed: YES
Is this System Software: NO
Name of the software package: FLARE-Operating-Environment
Revision of the software package: 02.23.050.5.703
Commit Required: NO
Revert Possible: NO
Active State: YES
Is installation completed: YES
Is this System Software: NO
Name of the software package: -DualSP
Revision of the software package: -
Commit Required: NO
Revert Possible: NO
Active State: YES
Is installation completed: YES
Is this System Software: NO
Name of the software package: -ExpansionTier
Revision of the software package: -
Commit Required: NO
Revert Possible: NO
Active State: YES
Is installation completed: YES
Is this System Software: NO
Can you give me hint what is the problem and why we can configure the storage?
Best regards,
Mariyan
We start setup procedure on brand new Dell AX4-5 DualSP fiber storage. It is connected to 2x Linux servers. We following the instructions and run naviinittool. We set storage name, ip address and we created admin user on both storage processors . After reboot we tried to access Navishere Express by web by we are getting error message:
Navisphere Express
The storage system cannot be managed for the following reason(s):
The Shared Storage Control Enabler is not installed on the storage system.
We check with the CLI what modules and software is running on the system:
/opt/Navisphere/bin/naviseccli -User XXXXXX -Password XXXXXXX -Scope 0 -Address X.X.X.X ndu -list
Name of the software package: -SnapshotManagement
Revision of the software package: -
Commit Required: NO
Revert Possible: NO
Active State: YES
Is installation completed: YES
Is this System Software: NO
Name of the software package: -NavisphereExpress
Revision of the software package: -
Commit Required: NO
Revert Possible: NO
Active State: YES
Is installation completed: YES
Is this System Software: NO
Name of the software package: -SharedStorageControl
Revision of the software package: -
Commit Required: NO
Revert Possible: NO
Active State: YES
Is installation completed: YES
Is this System Software: NO
Name of the software package: FLARE-Operating-Environment
Revision of the software package: 02.23.050.5.703
Commit Required: NO
Revert Possible: NO
Active State: YES
Is installation completed: YES
Is this System Software: NO
Name of the software package: -DualSP
Revision of the software package: -
Commit Required: NO
Revert Possible: NO
Active State: YES
Is installation completed: YES
Is this System Software: NO
Name of the software package: -ExpansionTier
Revision of the software package: -
Commit Required: NO
Revert Possible: NO
Active State: YES
Is installation completed: YES
Is this System Software: NO
Can you give me hint what is the problem and why we can configure the storage?
Best regards,
Mariyan
nandas
1.5K Posts
0
November 20th, 2008 07:00
The issue may be because of the fact that the hosts are configured in a way that the Server Utility is pushing the host information down without an IP Address. When this information is read back in an exception is encountered that cascades up to the creation of the specific feature (called different names including Access Logix, Storage Centric, Shared Storage, etc) and the feature is marked as disabled. This stops Navisphere Express from working, Storage Groups/connectivity status from appearing in the GUI, and Storage Group/port CLI commands fail.
Please do the following -
1) Check the ¿/etc/hosts¿ file on the host that is pushing without an IP address and fix that file. It should look something like this:
IP Address Hostname Alias
127.0.0.1 localhost deep.xyz.com
208.164.186.1 deep.xyz.com deep
2) Once the file is fixed, push the file by rerunning the Server Utility and it should be work. If not, follow the workaround below.
Hope this helps. You can also contact appropriate support team who can help (assuming you have support on this box).
Hope this helps. Please feel free to revert back.
Thanks,
Sandip
julieg1
2 Intern
2 Intern
•
305 Posts
0
November 20th, 2008 09:00
Julie
Forums Admin
kelleg
4.5K Posts
0
November 24th, 2008 13:00
You also might check to see if there is a file called HostIdFile.txt in /var/log - if there is, check to see if there is an entry in the file - should only have a single entry - the first part is the IP address of the NIC and the second part is a date/time stamp of when the file is created. This is normally created when Navisphere Host Agent is first started - not sure if the inittool creates this file.
glen