Reset CX4-240 Password with Limited Options

Hello SanNewbie,

Here are the steps with using the serial cable and it should allow you to reset the password on the CLARiiON and VNX array. You'll need to connect a PC to the Service Port COM1 on the SP - there is one port on each SP Management Module. Use a null modem cable.

For a video demonstration, refer the attachments section.

You need to create a PPP connection. The following steps are for Windows 7:

    Create the COM port modem.

1. Click Start -> Control Panel -> Phone and Modem.
2. Click Modem Tab and click add.
3. On the Install new Modem Pane, select the "Don't detect my modem" box, then click Next.

    There will be a pause while the models load.

1. Select Communications cable between two computers, and then click Next.
2. Select your COM port, click Next, and you are done.

    Set up the PPP connection.

1. Click Start -> Control Panel -> Network and sharing center, click Set up a new connection or network (at the bottom).
2. On the next screen, select set up a dial-up connection and click Next.
3. The next screen should list modems and select the Communications cable between two computers you created above.
4. On the next screen type some numeric value for phone number, type the username and password (clariion and clariion!) and give it a name. The above connection should now appear in Network Connections, right-click it and select Properties.

    If "clariion/clariion!" is not accepted as Username and Password, try "Administrator/clariion!" as Username and password. On some storage processors, "clariion1992/clariion1992" works.

    Once the connection is set up, modify the settings as follows:

1. In the General tab, click configure and set Max speed to 115200 and select enable hardware flow control and Enable modem error control.
2. In the Options tab, click PPP settings and check top two boxes are selected (LCP extensions and SW compression).
3. In the Security tab, check Data Encryption is Optional Encryption (connect even if no encryption)" is set.
4. In the Networking tab, check Internet Protocol Version 4 is selected.
5. In the Networking tab, choose Internet Protocol Properties, then the Advanced button. Uncheck "Use default gateway on remote network."

    Your connection can then be accessed from Network Connections.

    Once the PPP connection is established:

192. Point your browser to this URL: https://192.168.1.1/setup.
193. Click "Create a New Account."
194. Enter a New User name and in the New Password Verification text box, type in the password again.
195. Point your browser to this URL: http://
196. Log in to domain using the new username and password.
197. From Unisphere dashboard, Go to Domain > Manage Global Users
198. Select the user for which password needs to reset.
199. Click Modify and Click OK.
200. Log out and log in to Unisphere with User whose password was changed.

    Note: You also have the option of completely resetting domain security. However, if you select this option, you will destroy ALL domain information, including domain information for the master, other arrays, and portals.

1. Click "Reset Security" and confirm. (You must reset security on both storage processors [SPs].)

Please let us know if you have any other questions.