Unsolved
This post is more than 5 years old
388 Posts
1
12900
Will SPS Test run if SPS B failed ?
The SPS B of a CX4 SAN reported as faulty - Cabling Status is unkown. We have already reconnected the cables but still have the same error message.
We have also reported to DELL and waiting for their reply.
On the other hand, SPS A is still working but we find that the scheduled SPS Test is not running. Is this behavior correct ?
abctx077
4 Posts
0
January 16th, 2011 17:00
I did raise SR with EMC 1 week back and they replied stating that Clariion has self-test mechanism which when scheduled SPS fails and when the test completes both the SPS comes online. If the SPS cabling status is in valid for longer periods of time your actual h/w might be failure. Please contact your H/W vendor for replacement.
kenn2347
542 Posts
0
January 16th, 2011 18:00
it is probally the normal behavior since i dont think it would go ahead with the test because the system does not know if the SPS on the B side will keep the SP up. it would risk a SP shutdown if it tried to run the test.
TonyJK2
388 Posts
0
January 16th, 2011 19:00
We are pushing DELL to replace the SPS. When it has been replaced, we will test the SPS TEST function and will keep you posted.
Thanks
TonyJK2
388 Posts
0
January 16th, 2011 19:00
Hi,
Thanks for your advice.
Yes, the SPS test is sheduled to be conducted on Sundays.
However, the Faulty sign doesn't disappear after the test. We have talked to DELL for a number of times and they have a lot of excuses for agruing that it was not a Hardware Problem though we have 4 hours support contract with them.
Thanks again
Anonymous
5 Practitioner
5 Practitioner
•
274.2K Posts
1
January 16th, 2011 22:00
Tony, when the SPS is replaced it should go through a charge cycle, then a test cycle. You shouldnt need to force a test.
jim
TonyJK2
388 Posts
0
January 17th, 2011 14:00
We get the Email notification this morning saying that SPS Test hasn't been conducted for 2 weeks.
Severity Error Host CX4_SPA
Storage Array CKM00088800012 SPA Device Enclosure 0 SPS A
Description Weekly SPS Test has not been executed for two consecutive weeks. Please verify SPSs and their related components or contact your service provider.
Regards,
Tony
kenn2347
542 Posts
0
January 17th, 2011 17:00
Tony, it will not do the test untill the fault is cleared whether it is a bad SPS or a bad SPS sense cable. You said you got it from Dell correct? if you are getting the run around, you should talk to your TAM and get it escalated.
TonyJK2
388 Posts
0
January 17th, 2011 22:00
Hi,
DELL does send someone on site and he does work hard BUT still haven't fixed the problem !
Regards,
Tony
alexandrubarbuc
12 Posts
0
March 8th, 2012 13:00
Hi,
I have the same problem with CX4-480 Flare: 04.30.000.5.517.
The Vendor changed 2 times the SPS and the serial cable between SPS and SP.
No results yet.
(Enclosure SPE : Faulted; Enclosure SPE SPS B : Faulted)
Enclosure SPE Power A0 State: Present
Enclosure SPE Power A1 State: Present
Enclosure SPE Power B0 State: Present
Enclosure SPE Power B1 State: Present
Enclosure SPE SPS A State: Present
Enclosure SPE SPS B State: Present
Enclosure SPE SPS A Cabling State: Valid
Enclosure SPE SPS B Cabling State: Cabling Status is unknown
This evening when I tried to "force" a test, an event code 0x916 was generated by the array:
"Weekly SPS Test has not been executed for two consecutive weeks. Please verify SPSs and their related components or contact your service provider."
Follow by the event code 0x62a:
"1. Periodic SPS test time. 2. No action needed unless this message is seen more frequently than the periodic SPS Test is setup to run."
SpCollects was generated and sent to EMC.
I wait for a solution...
BR,
AlexB
alexandrubarbuc
12 Posts
0
March 8th, 2012 23:00
Hi,
I read about 0x62a:
0x62A The timer used to schedule the periodic SPS Test has expired. No action needed unless this message is seen more
frequently than the periodic SPS Test is setup to run.
Can anybody give more details about this timer that has expired?
If no other solution, in the next Maintenance Window I will restart the SP (one by one) and I guess all will be fain again.
SP has now 202 days uptime.
BR,
AlexB
alexandrubarbuc
12 Posts
0
March 20th, 2012 03:00
Hi,
EMC Primus: emc212449
"
Fix:
The software issues have been fixed through several releases and are as follows:
Workaround:
Use the following workaround in order of increasing impact for immediate mitigation to the problem:
After performing above workaround, verify from the GUI that the SPS is no longer reported as faulted.
Warning! Under NO circumstances should the SPS cables be swapped around if one of the SPS is working correctly. This could lead to write cache being DISABLED.
"
Reboot is the official way...
BR,
AlexB
Fabiano_Leal
2 Posts
0
July 6th, 2015 07:00
In this particular case, error Cabling Status Unknown, the failed controller B, the controller of battery also assume the cache controller B? Ie my cache would not be turned off because the batteries are mirrored? Only there is a risk of data loss if the error existed in dua enclosures SPE SPS?
kelleg
4.5K Posts
2
July 6th, 2015 14:00
There should be no data loss with a battery issue. If the SP's sense there is a problem with the batteries then the Write cache will disable and flush all data to disk or vault.
The loss of one battery will not disable Write cache as one battery is sufficient to flush the cache in case of a power failure. See the following KB article for more information:
https://support.emc.com/kb/13711
glen
wenyingshan
1 Message
0
January 5th, 2018 18:00
I have the same situation。
The SPS B of a CX4 SAN reported as faulty - Cabling Status is unkown,
The SPS A is still working but we find that the scheduled SPS Test is not running,and have the following alert:
SPS Test hasn't been conducted for 2 weeks.
Severity Error Host CX4_SPA
Storage Array CKM000888000XX SPA Device Enclosure 0 SPS A
Description Weekly SPS Test has not been executed for two consecutive weeks. Please verify SPSs and their related components or contact your service provider.
we have change the SPS BATTERY TEST TIME, why SPA have the alert?
kelleg
4.5K Posts
0
January 8th, 2018 14:00
If SPB is still showing as a fault then the test will not run. Have you verified that the SPB is not faulted?
glen