Ask for the CAVA communication port

Hi, and welcome to the forums.

I don't see anything specific to CAVA regarding ports that the Data Mover may contact, but you should ensure that you have port 111 opened for portmapper.

Additionally, you should have a contact point in EMC Engineering with whom you can communicate.  If you don't know who that is, let me know and I can find that person and get them in touch with you.

normally with a desktop firewall adding a program to the exception list only governs the traffic that this program initiates, not what it receives

I would suggest to take a look at the firewall ports or take a network trace

you need at least ONC/RPC (111) or MS/RPC and portmap

do a rpcinfo -p against the AV server - I think CAVA is program  1062247.

I dont think this is documented - our customers typically run AV servers on server operating systems without desktop firewalls

Rainer

  Thanks for your kindly reply. But I have opened the TCP 111 port. Unfortunately, it did not work. The status still displayed as OFFLINE. Would you please find a person who can help us and contact me? Maybe we will add the port information to our project document if there is a complicated configuration about the firewall.

Thanks very much.

Thanks for your kindly reply. I checked the 111 port. It has been opened. would you please give a detail description about the  rpcinfo -p command? I did not find the command in the Command Reference Manual. And it seems that the RPC connection indeed has something wrong if the firewall turned on.

I attached the screenshot. Would you please help to find the root cause?

Turn OFF firewall.

Turn ON firewall

You need ports on the firewall open for CIFS connection.  The AV server will use the cifs share check$ on the filer to scan files that the NAS requests to be scanned.  Please ask your CE or search CAVA docs for the required firewall ports.

Sagle

Hi all,

Thanks for your kindly help. The antivirus server could work now when the File and Printer Sharing  is added to the exception List.May be some ports was used both by CAVA and  File and Printer Sharing.

And If possible, could you please give us an EMC Engineer contact window? Some unexpected problem may accour when we use the EMC Celerra simulator.We will be appreciate very much for your support.

Thanks very much.

sorry - I dont know how the support model works for partners like Trend Micro

you should have something in your company who is responsible for the relationship with EMC and has the support and engineering contacts

regards

Rainer

I have done to open above ports that it was worked with Cava and AV: sophos,also.

Information......