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jstacy1
1 Copper

Celerra VSS Provider Error

I have a Windows 2008 R2 Hyper-V Cluster that has 3 nodes. I am seeing the CelerraVSSProvider event ID 1 being generated when we are trying to do backups. We are using Microsoft DPM to perform backups and the Celerra VSS Provider is installed.

Here is the error code we are getting

 

Error. SnapApiIntf::getDevAttrEx() : -> SnapApi failure: (0x490) SysErr:Element not found.

(hr: 0x8004230f) VSS_E_UNEXPECTED_PROVIDER_ERROR

here is the list providers and writers on the Hosts

C:\Windows\system32>vssadmin list providers
vssadmin 1.1 - Volume Shadow Copy Service administrative command-line tool
(C) Copyright 2001-2005 Microsoft Corp.

Provider name: 'Microsoft Software Shadow Copy provider 1.0'
   Provider type: System
   Provider Id: {b5946137-7b9f-4925-af80-51abd60b20d5}
   Version: 1.0.0.7

Provider name: 'EMC Celerra Shadow Copy Provider'
   Provider type: Hardware
   Provider Id: {bd3e52cd-c89b-4a26-828b-7668c6f8d783}
   Version: 1.8.22.1

C:\Windows\system32>vssadmin list writers
vssadmin 1.1 - Volume Shadow Copy Service administrative command-line tool
(C) Copyright 2001-2005 Microsoft Corp.

Writer name: 'Task Scheduler Writer'
   Writer Id: {d61d61c8-d73a-4eee-8cdd-f6f9786b7124}
   Writer Instance Id: {1bddd48e-5052-49db-9b07-b96f96727e6b}
   State: [1] Stable
   Last error: No error

Writer name: 'VSS Metadata Store Writer'
   Writer Id: {75dfb225-e2e4-4d39-9ac9-ffaff65ddf06}
   Writer Instance Id: {088e7a7d-09a8-4cc6-a609-ad90e75ddc93}
   State: [1] Stable
   Last error: No error

Writer name: 'Performance Counters Writer'
   Writer Id: {0bada1de-01a9-4625-8278-69e735f39dd2}
   Writer Instance Id: {f0086dda-9efc-47c5-8eb6-a944c3d09381}
   State: [1] Stable
   Last error: No error

Writer name: 'Microsoft Hyper-V VSS Writer'
   Writer Id: {66841cd4-6ded-4f4b-8f17-fd23f8ddc3de}
   Writer Instance Id: {ecf2ac91-adee-455e-b697-343c121a6c6a}
   State: [1] Stable
   Last error: Retryable error

Writer name: 'ASR Writer'
   Writer Id: {be000cbe-11fe-4426-9c58-531aa6355fc4}
   Writer Instance Id: {98851575-0d4c-423d-b95d-0bd075534557}
   State: [1] Stable
   Last error: No error

Writer name: 'System Writer'
   Writer Id: {e8132975-6f93-4464-a53e-1050253ae220}
   Writer Instance Id: {c38e373d-8355-4da5-a2c2-c19c18573543}
   State: [1] Stable
   Last error: No error

Writer name: 'COM+ REGDB Writer'
   Writer Id: {542da469-d3e1-473c-9f4f-7847f01fc64f}
   Writer Instance Id: {4f2678db-3d4c-40ca-9763-b3a7cbf6fe2e}
   State: [1] Stable
   Last error: No error

Writer name: 'Registry Writer'
   Writer Id: {afbab4a2-367d-4d15-a586-71dbb18f8485}
   Writer Instance Id: {1361f178-4fd4-494a-bf5f-dc40bc5e4bba}
   State: [1] Stable
   Last error: No error

Writer name: 'Shadow Copy Optimization Writer'
   Writer Id: {4dc3bdd4-ab48-4d07-adb0-3bee2926fd7f}
   Writer Instance Id: {dfcdfd30-98be-4427-a944-47d6fc5c9185}
   State: [1] Stable
   Last error: No error

Writer name: 'BITS Writer'
   Writer Id: {4969d978-be47-48b0-b100-f328f07ac1e0}
   Writer Instance Id: {a466fcc6-de1e-48f7-aa54-a83d1d034397}
   State: [1] Stable
   Last error: No error

Writer name: 'Cluster Database'
   Writer Id: {41e12264-35d8-479b-8e5c-9b23d1dad37e}
   Writer Instance Id: {87f77383-0a5e-4160-831f-e11959a1152d}
   State: [1] Stable
   Last error: No error

Writer name: 'WMI Writer'
   Writer Id: {a6ad56c2-b509-4e6c-bb19-49d8f43532f0}
   Writer Instance Id: {610e3356-eb16-4d18-9257-34bf8afc9e5c}
   State: [1] Stable
   Last error: No error

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2 Replies
SamirGautam
1 Nickel

Re: Celerra VSS Provider Error

Hello

Please check server log (server_log server_2) and provide us if there is any error message in the server log about CelerraVSSProvider. I can see couple of documents and they suggest to reste the Clariion management server.

Please check emc99876. I am not sure if this will help us so please check the server log so that we can have more information about this issue.

Thanks

Samir

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jstacy1
1 Copper

Re: Celerra VSS Provider Error

well the only log file I could find was VssPrvOut.txt on the Hyper-V host and this is the information it has in it

Sat Aug 11 03:54:03 2012
[14544] SnapApiIntf::GetServerIpByIQN()  IQN iqn.1992-05.com.emc:apm001206026830000-2-vnxe.
Sat Aug 11 03:54:03 2012
[14544] SnapApiIntf::GetServerIpByIQN()  : -> SnapApi failure: (0x490) SysErr:Element not found.
  (hr: 0x8004230f) VSS_E_UNEXPECTED_PROVIDER_ERROR
Sat Aug 11 03:54:03 2012
[14544] SnapApiIntf::GetServerIpByIQN()  leave. (hr: 0x8004230f) VSS_E_UNEXPECTED_PROVIDER_ERROR
Sat Aug 11 03:54:03 2012
[14544] SnapApiIntf::FillServerAddr()  leave. (hr: 0x8004230f) VSS_E_UNEXPECTED_PROVIDER_ERROR
Sat Aug 11 03:54:03 2012
[14544] SnapApiIntf::DemoteSnap() leave. (hr: 0x8004230f) VSS_E_UNEXPECTED_PROVIDER_ERROR
Sat Aug 11 03:54:03 2012
[14544] SnapImpl::OnLunEmpty(): Could not demote snap fs101_T2_LUN6_APM00120602683.ckpt1449. (hr: 0x8004230f) VSS_E_UNEXPECTED_PROVIDER_ERROR
Sat Aug 11 03:54:03 2012
[14544] DeleteSnap volId fs101_T2_LUN6_APM00120602683 SnapId fs101_T2_LUN6_APM00120602683.ckpt1449.

Sat Aug 11 03:54:03 2012
[14544] SnapApiIntf::DeleteSnap() : -> SnapApi failure: (0x20000010) NBS Err:NBS_EBUSY  (hr: 0xaa) 
Sat Aug 11 03:54:03 2012
[14544] SnapApiIntf::GetServerIpByIQN()  IQN iqn.1992-05.com.emc:apm001206026830000-2-vnxe.
Sat Aug 11 03:54:03 2012
[14544] SnapApiIntf::GetServerIpByIQN()  : -> SnapApi failure: (0x490) SysErr:Element not found.
  (hr: 0x8004230f) VSS_E_UNEXPECTED_PROVIDER_ERROR
Sat Aug 11 03:54:03 2012
[14544] SnapApiIntf::GetServerIpByIQN()  leave. (hr: 0x8004230f) VSS_E_UNEXPECTED_PROVIDER_ERROR
Sat Aug 11 03:54:03 2012
[14544] SnapApiIntf::FillServerAddr()  leave. (hr: 0x8004230f) VSS_E_UNEXPECTED_PROVIDER_ERROR
Sat Aug 11 03:54:03 2012
[14544] SnapApiIntf::DemoteSnap() leave. (hr: 0x8004230f) VSS_E_UNEXPECTED_PROVIDER_ERROR
Sat Aug 11 03:54:03 2012
[14544] SnapImpl::OnLunEmpty(): Could not demote snap fs123_T2_LUN11_APM00120602683.ckpt859. (hr: 0x8004230f) VSS_E_UNEXPECTED_PROVIDER_ERROR
Sat Aug 11 03:54:03 2012
[14544] DeleteSnap volId fs123_T2_LUN11_APM00120602683 SnapId fs123_T2_LUN11_APM00120602683.ckpt859.

Sat Aug 11 03:54:03 2012
[14544] SnapApiIntf::DeleteSnap() : -> SnapApi failure: (0x20000010) NBS Err:NBS_EBUSY  (hr: 0xaa) 
Sat Aug 11 04:12:42 2012
[7636] iscsi_getNBSId for dev \\.\PHYSICALDRIVE2.

Sat Aug 11 04:12:42 2012
[7636] SnapApiIntf::getDevAttrEx() : -> SnapApi failure: (0x490) SysErr:Element not found.
  (hr: 0x8004230f) VSS_E_UNEXPECTED_PROVIDER_ERROR
Sun Aug 12 01:02:30 2012
[15316] iscsi_getNBSId for dev \\.\PHYSICALDRIVE2.

Sun Aug 12 01:02:30 2012
[15316] SnapApiIntf::getDevAttrEx() : -> SnapApi failure: (0x490) SysErr:Element not found.
  (hr: 0x8004230f) VSS_E_UNEXPECTED_PROVIDER_ERROR
Sun Aug 12 01:02:30 2012
[15316] iscsi_getNBSId for dev \\.\PHYSICALDRIVE3.

Sun Aug 12 01:02:30 2012
[15316] SnapApiIntf::getDevAttrEx() : -> SnapApi failure: (0x490) SysErr:Element not found.
  (hr: 0x8004230f) VSS_E_UNEXPECTED_PROVIDER_ERROR
Sun Aug 12 01:33:44 2012
[9808] iscsi_getNBSId for dev \\.\PHYSICALDRIVE2.

Sun Aug 12 01:33:44 2012
[9808] SnapApiIntf::getDevAttrEx() : -> SnapApi failure: (0x490) SysErr:Element not found.
  (hr: 0x8004230f) VSS_E_UNEXPECTED_PROVIDER_ERROR
Sun Aug 12 01:33:44 2012
[9808] iscsi_getNBSId for dev \\.\PHYSICALDRIVE3.

Sun Aug 12 01:33:44 2012
[9808] SnapApiIntf::getDevAttrEx() : -> SnapApi failure: (0x490) SysErr:Element not found.
  (hr: 0x8004230f) VSS_E_UNEXPECTED_PROVIDER_ERROR
Sun Aug 12 02:05:35 2012
[10960] iscsi_getNBSId for dev \\.\PHYSICALDRIVE2.

Sun Aug 12 02:05:35 2012
[10960] SnapApiIntf::getDevAttrEx() : -> SnapApi failure: (0x490) SysErr:Element not found.
  (hr: 0x8004230f) VSS_E_UNEXPECTED_PROVIDER_ERROR
Sun Aug 12 03:14:16 2012
[13224] iscsi_getNBSId for dev \\.\PHYSICALDRIVE2.

Sun Aug 12 03:14:17 2012
[13224] SnapApiIntf::getDevAttrEx() : -> SnapApi failure: (0x490) SysErr:Element not found.
  (hr: 0x8004230f) VSS_E_UNEXPECTED_PROVIDER_ERROR
Sun Aug 12 03:14:17 2012
[13224] iscsi_getNBSId for dev \\.\PHYSICALDRIVE3.

Sun Aug 12 03:14:17 2012
[13224] SnapApiIntf::getDevAttrEx() : -> SnapApi failure: (0x490) SysErr:Element not found.
  (hr: 0x8004230f) VSS_E_UNEXPECTED_PROVIDER_ERROR
Sun Aug 12 03:45:28 2012
[11880] iscsi_getNBSId for dev \\.\PHYSICALDRIVE2.

Sun Aug 12 03:45:28 2012
[11880] SnapApiIntf::getDevAttrEx() : -> SnapApi failure: (0x490) SysErr:Element not found.
  (hr: 0x8004230f) VSS_E_UNEXPECTED_PROVIDER_ERROR
Sun Aug 12 03:45:28 2012
[11880] iscsi_getNBSId for dev \\.\PHYSICALDRIVE3.

Sun Aug 12 03:45:28 2012
[11880] SnapApiIntf::getDevAttrEx() : -> SnapApi failure: (0x490) SysErr:Element not found.
  (hr: 0x8004230f) VSS_E_UNEXPECTED_PROVIDER_ERROR
Sun Aug 12 04:16:37 2012
[5776] iscsi_getNBSId for dev \\.\PHYSICALDRIVE2.

Sun Aug 12 04:16:37 2012
[5776] SnapApiIntf::getDevAttrEx() : -> SnapApi failure: (0x490) SysErr:Element not found.
  (hr: 0x8004230f) VSS_E_UNEXPECTED_PROVIDER_ERROR

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