Download pkg_6.0.40.5_emcnas.tar error

Question

Hi,

I'm trying to upgrade to version 6.0.40.5 with the USM tool. When downloading packages i receive following error :

Failed to download the file pkg_6.0.40.5_emcnas.tar :Input Stream is null. Could not start download

Any help would by appreciated ...

Rainer_EMC · Answer

try to open a browser and login to Powerlink on the same machine that you are running USM prior to the download

laprov · Answer

Thanks for your answer. I've already try that and doesn't work. Hereby an hardcopy of error ...

laprov · Answer

here by the link for download :https://powerlink.emc.com/nsepn/webapps/btg548664833igtcuup4826/km/live1/en_US/Offering_Technical/Software_Download/pkg_6.0.40.5_emcnas.tarif y try directly from browser i receive an Access Violation ...The content you are trying to access is unavailable. This content may have expired, the link may be incorrect or you may not be entitled to access it with your account. Click here to return to the Powerlink home page.We apologize for any inconvenience. Why ?

Rainer_EMC · Answer

Do you have a maintenance contract?

laprov · Answer

we've buy our NX4 storage thru Dell. Don't know if we've a maintenance contract with EMC. But my login have "full entitlement" option thus i suppose that i've have right for maintenance and upgrading ....

Thanks.

Rainer_EMC · Answer

that's ok then I think there is currently a problem with parts of If the problem persists please open a service request

ablomgren · Answer

This is most likely because you didn't register your Celerra serial number in Powerlink. Go to:

Support->Product and Diagnostic Tools->Celerra Tools->Register Your Celerra

Then try to download using CUT again.

-Anders

xboxaddict · Answer

I had this issue and registering my Celerra resolved it.

Celerra

Download pkg_6.0.40.5_emcnas.tar error

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