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July 16th, 2020 07:00

After bad disk replacement. New disk status as NOT LICENSED. Help?

After a bad disk replacement, a new disk does not appear as "available", and the new disk description shows the message "Not Licensed".
What can i do to resolve this?
Equipment without maintenance contract and out of warranty!

Dell Compellent SC220 - 
Original removed disc:
900GB / 10K / 2.5 -PN: 005J9P (Firmware CE0D)

Installed Disk:
900GB / 10K / 2.5 -PN: 005J9P (Firmware CE0B)

Thanks!

Moderator

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3.4K Posts

May 31st, 2024 07:28

Hi,

 

The disk firmware are bundled into SCOS update package itself. 

Moderator

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8.7K Posts

July 16th, 2020 11:00

Hi Tec,

Did you get the replacement drive from Dell?

July 16th, 2020 12:00

No! It was purchased by external suppliers!

But they are Dell disks!

I have not found any documentation from Dell about restricting disk firmware levels for this device!

Moderator

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8.7K Posts

July 16th, 2020 12:00

This lists the current firmware versions for the drives. https://dell.to/3jaYhWt

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1 Message

May 31st, 2024 01:48

@DELL-Josh Cr​  Where i can get this firmware versions?

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