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AW920H, right earphone shorts out periodically
Trying to submit a ticket to Dell Support but the AW920H does not have a Service Tag number. How do I submit a ticket to get a new one since this one has an issue with the sound in the right ear?
DELL-Chris M
Community Manager
Community Manager
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54.3K Posts
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January 31st, 2023 07:00
If product was purchased directly from Dell, you would have received a Dell invoice with your private Dell Order number and Dell Customer number. Using these numbers, the DELL-Cares agents can locate your Dell product order number. They can then verify that the Dell warranty is still valid. Then they must troubleshoot with you.
If NOT purchased directly from Dell, you will need to provide a picture of the seller invoice showing date of purchase and all of your private data.
Click the hyperlinked DELL-Cares username. On the right, click, "Send this user a private message" =
Share the following private information with them =
* Your Dell Order number and Dell Customer number -or- picture of the seller invoice
* Your shipping address, email address, phone number
* All of the troubleshooting that you have performed