Cards purchased with points from Discover, buygconline.com dead, unable to consolidate cards online, 800 number just routes me in a loop

Hi MCMyzithra,

Thanks for posting.

It appears that Cards purchased with points from Discover have their own solution center.  Here is some helpful information in this link.  Thanks.

Robert, thank you for your response. The link you provided is broken, but I was able to fix it to

http://dell.to/2fVpLhs

But, unfortunately that doesn't help. It just instructs me to go to

buygconline.com/.../

which is the Dell-owned card consolidation site that is no longer functional. I tried the (636) 489-4698 number and they told me I would have to contact Dell (at that site) to consolidate.

Hi, Robert -

Thanks again, but as I said I called the 636 number and was told to contact Dell at the nonexistent buygconline site.  800-727-6000 just takes me into the same phone tree black hole as 800-624-9897

Ok, let me see what I can find internally.  Apologies for the inconvenience.  I'll post back when I know more.

I've been dealing with this same situation for a week now, so Robert I do hope you're able to uncover a solution.

What hasn't worked for me:

- The dead http://buygconline.com/consolidate site

- Online chats with various support agents, none of which could do more than redirect me to other agents also unequipped to help

- Getting any sort of assistance regarding gift cards from the automated system at 1-800-624-9897

- Speaking with a sales agent via the same number, who wanted the (nonexistant) order number used to purchase the gift cards

- Emailing dellegiftcardsupport@cashstar.com for support, which just pointed me back to the dead site and the standard support number

Hi kenl1357,

Thanks for posting.

If you would like me to look into your case, please contact me privately.  Thanks.

Nearly one month later and buygconlne.com is still misconfigured and not working.

Are there any plans to fix this service or alternative ways to consolidate Dell Gift Cards? I was planning to take advantage of my CC company's promotional GC option for a Dell purchase.

Unfortunately this will probably cost Dell a sale.

Hi kenl1357, Thanks for posting. If you would like me to look into your case, please contact me privately.  Thanks.

Hi DELL-Robert P,

I've seen quite a few people online having the same issue concerning the shutdown of buygconline.com.  Is there an official alternative?  Have you discovered a solution?

Thanks

Hi MSCII,

Thanks for posting.

Prepaid cards can be consolidated by calling 1-800-624-9897, Mon-Fri, 9AM to 6PM CT only. Request may take up to 3 business days. 

*Promotional cards cannot be consolidated.