Defective Alienware 14-R1 Laptops out of the box!

Hello Everyone,

Posted this in the Alienware Arena forums, but I wanted to post here as well. I ordered my Alienware 14 early in January, excited by the specs and decent reviews online. The computer was primarily to be used as a mobile development system for my consulting business. However, when I received my system I noticed that the network port was bent inward on the right side and had intermittent connection issues. I called tech support and they offered to send out a tech to replace a motherboard. I declined as this was an unacceptable build issue on a brand new computer. Alienware said they could send a replacement, but it would take 30 days. I thought about it and decided I could wait for an exchange. 

Well 30 days later, I finally get my new system -- time to get to work right? Wrong. More build quality issues right out of the box. I immediately notice that there are some grease or residue marks on the keyboard/trackpad, the "{" key is bent inward and not flush with the other keys, and the power LED fx lighting is off. Great. I call tech support, he connects to my computer and tries to get the LED back on -- but can't. Yet again they want to send out a tech to replace parts in my brand new system. Once more, I state that these issues are unacceptable on a $2100 computer that just came out of the box. I ask about getting yet another replacement expedited to me. Tech support states that there is no expedited exchanges and I have to start all over from scratch (which includes getting my exchange "approved"). So I am supposed to wait another 30 days--another month without an Alienware computer that doesn't have build defects. Great.

Anyone have any tips on getting this turned around quicker? Should I throw in the towel with Alienware and demand a refund so I can find a computer manufacturer without build issues? I have reached out to support on Twitter, Facebook, and even filed a complaint with an agency. You think after sending out TWO defective computers Alienware would be all over getting this resolved quickly so I can get back to work. The turn around time and treatment I am getting almost makes me feel like Alienware views this as my fault somehow. I am really starting to wish I had went with a different vendor. Appreciate any thoughts or suggestions!