Victory Pete
1 Nickel

Defective Latitude 10

On Saturday September 28th 2013 I placed a phone order for a Latitude 10, the top model. I had missed out on the promotional option when I ordered my XPS 15 a couple days earlier so I was trying to see if I could add it now, it was a $200 off offer. I placed the order and was promised I would get the $200 off the sale. Well because the website specs for the 3 versions of the Latitude were very confusing and misleading, I realized I wanted the mid priced tablet. So I called back and we changed the order. A few days later I noticed I was charged the full price of $619 with tax. I called and was told I was getting a $200 coupon instead, okay that was fair. A week later the tablet shows up, after a day one of the speakers failed. I called to set up a return and I am told that that order was cancelled and they couldn't help me until it was invoiced. Well it has been a month and a half and they still have not replaced the Latitude. I have provided them with everything they need including a copy of the bank statement for $619. They still do nothing. Recently they said they were going to send a Fax to my bank to clear this up but I see nothing in my bank statement. Being a first time Dell costumer I can say I am not impressed. I have been on the phone for probably 50 hours now. They constantly bounce me around on the phone and dodge the issue that there was a mistake made on their end, I wish they would take the responsibility and replace my defective tablet.

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5 Replies
Highlighted

RE: Defective Latitude 10

I'm surprised they didn't dispatch a tech to the house to fix it. So, you sent it back and they haven't credited your account with the cost or sent a new one back?

As far as the run around, been there with a similar issue. When I finally got to the card processing group, the issue was resolved.

Hopefully one of the community reps here looks at the problem, or just keep calling dell back.

~~~~^~~^~~\o/~~~ Watch for sharks!

Not a dell rep, just a guy with a lot of Dell(s)

Current:

  • Alienware M17X R3
  • Inspiron One 2320
  • Inspiron 1545 (4)
  • XPS M1730
  • Alienware M14x R2 (2)
  • XPS 12 9Q23
  • Dell Venue 8 Pro (2)

In Closet:

  • Dimension 8400
  • Inspiron 530
  • Inspiron 530s (2)
  • Inspiron 1420
  • XPS 600
  • XPS/Dimension XPS

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Victory Pete
1 Nickel

RE: Defective Latitude 10

No, I still have the bad one. They are supposed to credit my account and then recharge me so it will produce an invoice. They have already charged me once but they don't have an invoice for it. So if they give me $619 back I will let them charge me again, weird huh?

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RE: Defective Latitude 10

ya seems odd they have to "re-bill".

~~~~^~~^~~\o/~~~ Watch for sharks!

Not a dell rep, just a guy with a lot of Dell(s)

Current:

  • Alienware M17X R3
  • Inspiron One 2320
  • Inspiron 1545 (4)
  • XPS M1730
  • Alienware M14x R2 (2)
  • XPS 12 9Q23
  • Dell Venue 8 Pro (2)

In Closet:

  • Dimension 8400
  • Inspiron 530
  • Inspiron 530s (2)
  • Inspiron 1420
  • XPS 600
  • XPS/Dimension XPS

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zbestwun2001
5 Rhenium

RE: Defective Latitude 10


dmpotter1361

Please post your question/problem either on Twittter @https://twitter.com/DellCares or if you have Facebook post it at http://dell.to/1aPdwxS

Please use the form on the FB page to contact Dell about this issue.  Or, @DellCares is a good site for getting help.

Zb1

 

Dell Forum Member Since 2004 but not an employee of Dell

If this answers your question, click
  Yes  

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Victory Pete
1 Nickel

RE: Defective Latitude 10

Thanks, I hope this helps

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