Just the worst company ever!!! It's unbelievable!

Someone better do something about this right now! It's been 12 days and I get the same answer everytime!!

Robert P-

Since you're on the case here, how about my order???

Is there a shipping method that isn't subject to delay or less likely to be delayed? For future reference.

That's what it says and we'll see what happens next. Someone elses order?

@ freeman2019,

Your post is being handled here.

Since there is a scheduled delivery updated, I am positive that there should be no delay. If you need further assistance with the tracking, please share the order number along with the registered name & email address.

Yes it was in fact delivered today. It is exactly what I ordered and it arrived undamaged as far as I can tell so far.

I would like to suggest that Dell make it clearer to customers what the delivery process entails. It is not clear that it can take 12 days to get tracking information, and the customer service agents seem to only give you the bare minimum of information. It doesn't help for them to say it takes 3-5 business days for tracking information when you've been waiting for 8-10 business days already. It's insulting and makes you wonder if there's problems you're not being told.

I understand what you are calling out. I apologize for the delay & appreciate your patience on this. 

We will take this as feedback & share with the logistics team.

Feel free to reach out to us if you need any further assistance, we will be glad to assist you.