Dell Do you care about Customers at all?

Hello,

This is nothing but a night mare for the past month. It all started when i sent my All in One XPS for repair. The repair center lost the pc and after days and days of emailing and escalation after escalation the Adavance Resolution Group (by the way all support are located overseas) sent me a refurbished unit as a replacement. This replacement unit is horrible looking, and the ports are located in the back center and in a deep recess which makes it hard to access. I am trying to get in touch with someone at US headquarters but so far no luck. All the people i am getting are based in India and all they have to say is "we apologize for the inconvenience" and transferring the case back and forth.

I have already file a complaint with California's attorney general and i am hoping that someone at Dell (prefferably in the USA) reads this post and responds. 

I can't believe Dell support has fallen to such lows. Over the years i have bought so many pcs and Dell used to be a great company, but now just too much hassle in dealing with them.