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Dell Financial Services are broken
From the homepage of my Dell Preferred Account I am directed to call to verify my account. I have called at least six times within the past hour and each time the phone call resolves in a dead end and just hangs up. How am I supposed to verify my account if I cannot reach an actual human? Right now it is 3:23pm MST.
joeb11
17 Posts
0
March 25th, 2020 16:00
I was told they are not open until April 3rd. Frustrating, so difficult to purchase anything from this company.
DELL-Cares
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25.7K Posts
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March 25th, 2020 17:00
Hi,
I'm very sorry to hear about what has happened.
Due to the current shutdown, the team is unable to help you.
Let me try to see if I can help you out over here.
Could you share the Dell purchase ID #, Order #and the registered owner's name via direct message?I'll cgeck and see what best I can do to help.
-Susanna