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Dell OOW computer repair

How long should I expect to wait,  if they haven't been able to get a part to repair my laptop in over a month.  At this point paying for expedited shipping was a colossal waste thanks to dell. 

Also is a complete refund of all charges possible?  I feel like a month of no progress on my repairs after paying for everything should be reason enough. 

I would prefer a fixed laptop,  but at this point I rather have my broken laptop back and be back at square one, looking to see if I can find someone to fix it. With a full refund. 

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Re: Dell OOW computer repair

Thank you for your message. I apologize for the inconvenience you had to go through. I will be glad to look into this.


For my reference, please click on the message tab next to your avatar– click “New Message” & search for my Dell username (Dell-Sreejith R) & send a private message with the service tag, registered name & email address.


Click here to find the service tag -  https://dell.to/2xXUCUW


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