Dell Trade in started February 20, no movement?

Hi,

I'm sorry to hear this. Provide the Trade in ID #, the Service Tag # and the registered owner’s name via private message. Click our hyperlinked DELL-Cares username. On the right, click, "Send this user a private message". I'll have it checked right away.

-Susanna

Hi,

We haven't heard from you since our last conversation. Could you provide the Trade in ID details and the required information via private message? So that we could check with the team and assist you further.

Hello,

Thanks for your response

Hi,

Thank you for replying.

Please edit/delete the post from public view as it contains confidential information. I request you to provide such information via Private message so that we could have a secured conversation.

-Susanna

Hello,

I've removed the information from my previous post and sent a private message.

It should not be this difficult to get the promised credit. The process that was described in the trade-in site, does not work. No clue what happened to the customer support personnel manning the phones.. When I call, I get the obscure message for days 'The department you are trying to reach is closed'

All,

For all non-technical issues, send them a private message. Click the DELL-Cares username. Their Forum profile page will then appear. On the right, click "Send this user a private message".