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Dell XPS 15 L502X - Service tag issues
Hi, I have purchased Dell XPS 15 L502X in US and later transferred ownership to India address. Now I am not able to chat with or e-mail to Dell US Customer support. Also in India, tech support IVR is not able to identify the service tag. What could be the solution for this issue?? An Dell India customer care person suggested to transfer it back to US, so that I can chat with the customer care, is this the correct process or valid process??
Thanks
Pavan
DELL-Senthil S
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April 22nd, 2014 05:00
Hi Nagapavan,
I am sorry about the situation; Please send me the system service tag or express service code through this private chat, I will see what best can be done.
Click on my username select start conversation and send me the details.
Please refer to the link below where to locate the service tag or express service code.
http://dell.to/162b3za