* If the computer or part exchange is setup inside the first 30 days from the original invoice date, the replacement could be New or Refurbished based entirely on available stock.
* If the computer or part exchange is setup outside the first 30 days from the original invoice date, the replacement will be Refurbished
* Refurbished computer or part have been returned to Dell, some of which were never used by a customer
* A cosmetic blemish on the outside chassis does not affect PC performance and is therefore acceptable per Dell policy. Dell will not issue another exchange over this

* Note, per the purchased warranty restrictions, Dell must make three service attempts to correct the issue before any system exchange is discussed