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August 24th, 2018 17:00

Dell "Order Verification"

What is "order verification"? Recently I purchased a laptop from Dell Outlet, and my order was apparently selected for "verification". Some Indian woman from Dell called my phone, but I didn't answer it, so she left a voicemail on my phone, saying I have to call a number. I tried calling the number, but was put on hold. Should I be worried about my order?

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2.3K Posts

August 25th, 2018 12:00

Order Verification basically is you proving your identity to Dell for the purchase. It helps prevent theft and fraud in case your credit card was stolen etc.

August 26th, 2018 13:00

Well I used a debit card for the purchase...

2 Posts

August 26th, 2018 18:00

Whatyoulike12,

Call the Dell order desk directly to confirm your order.  Many times Dell cancels orders without explanation.  If you used a discount code or ordered an item on sale they will not honour the sale price if expired.  

Best regards,

Toni

 

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