Unsolved
2 Posts
0
813
Dell visa promotion fraud?
I submitted a claim for my gift card after purchasing my Alienware monitor. I believe it qualifies for a $75 visa gift card. However after many days I got an email saying that the product I bought does not qualify for it? I even opened up another support ticket for them to double check.
I was told to contact Dell directly so here I am.
How is this not fraud? I would like to settle this before my return window.
I
MoonstoneWolf
15 Posts
0
September 12th, 2019 09:00
Same situation, however I filed a complaint with the BBB and FTC on this. Just got correspondence from someone in their corporate headquarters. I think the more of us that do that it will be brought to their attention. Someone, either Dell or Berkeley, is faulting on this promotion. I have a suggestion for who to go to instead of Berkeley but Dell has a filter and blocks their name.
lmason98
2 Posts
0
September 12th, 2019 09:00
Dell-Sahana R
3 Apprentice
3 Apprentice
•
263 Posts
0
September 12th, 2019 18:00
Our advanced resolutions experts will look into the issue for you.
Thanks,
Sahana