Does anyone know how to file an official complaint with DELL's Corporate Office?

Here's Corp.'s addres:

Dell Corporate Headquarters

Dell Inc.

One Dell Way Round Rock,

Texas 78682 United States

DON'T MEAN TO HIJACK YOUR THREAD.... BUT IT STRUCK A NERVE...I have been searching for days to find a way to complain about Dell's products, only to keep going around in loops and circles....that said....

If you find out, let ME know.  The last 2 dells I have purchased one being a state of the art XPS, (lasted just over a year) and an alienware MX15, which was not even taken out of the case for the first year, and only recently was used  has also joined the ranks of the non working computers.I've had it 2 years this month, the first year, we had moved where there was no internet worth paying money for (hence it stayed in the case)...  Is it me or I am crazy to expect a computer that  I spend upwards to 2k on -- to last more than one to two years?  I HAD been a loyal Dell customer for probably almost 20 years now, not only configuring my own computers, but doing so for my son, sisters, family and friends.  I have been responsible for so many Dell purchases, I used to get teased asking if I got commissions..  With this last FIASCO, (trying to sell me a replacement video card for my  alienware laptop
for $450.00...(which is probably a refurb anyway, and lets face it 2 years old...)

I have decided I'm DONE  with Dell.  I am now in the market for a new computer.  Guess what it's NOT GOING TO BE???  A dell.
I also think it's pretty lame there is nowhere to lodge a complaint other than here.  There is no place to lodge a complaint, no one in "customer service to send a normal EMAIL to"...no one to call, every time I call tech support, I get transferred to India, only to be told it's MY fault for not buying an extended warranty.  The DELLs I USED to buy, simply didn't need them, at least not in the time periods that were offered. 

Again, sorry for posting on your thread, but I feel your frustration.

Thanks for the info. but without a specific department or contact person, I suspect my correspondence will likely be floating from desk to desk for months before it lands in India.

If you have contact "details" that will be helpful, I'd greatly appreciate it....as I'm sure MANY OTHERS will also.

The above address/response is an example of the kind of information/details I get from DELL staff.

No problem at all my friend....hijack away!  :-)

I feel for ya and totally understand/agree. 

They really should be ashamed of themselves for taking such a great company/product to such low levels and poor quality now.

We can only hope that others will read these posts and NOT end up where we are.  It's a VERY EXPENSIVE mistake.....one that will not be repeated.

Thanks for sharing your nightmare with us.  Something tells me there's a lot more of them out there.

I have managed to get a corporate address but no specific department or contact of course so any correspondence sent will likely end up floating for months as it's passed from desk to desk.....much like when you try calling tech support (or any other department at DELL).  I wouldn't be at all surprised if it landed in India.  lol

Good Luck....I'll let you know if I get any useful contact information.

First of all I have dealt with computer companies for quite a while. I am not part of Dell but I do volunteer here some. Write the letter, make it to the attention of whoever is currently the the CEO of Dell, send it Registered Mail signature required and your mail will be read. I did the exact same thing with Gateway Computers and the attention and satisfaction I received was excellent.... but do what you wish.

The above address/response is an example of the kind of information/details I get from DELL staff.

First of all I have dealt with computer companies for quite a while.

I am not part of Dell but I do volunteer here some.

Write the letter, make it to the attention of whoever is currently the the CEO of Dell, send it Registered Mail signature required and your mail will be read.

I did the exact same thing with Gateway Computers and the attention and satisfaction I received was excellent.... but do what you wish.

Again, please accept my apologies.....I did not mean to offend you.

My apologies for offending you ZBESTWUN2001.  When I saw your signature information, it gave me the impression you are an employee of DELL.

Like it or not, it's still an example of what I've been experiencing with DELL but that does not mean I don't appreciate your efforts in trying to help me and I hope it doesn't discourage you in helping others either.

Thanks for the extra information and for clarification of your status.

Unfortunately, this is also an example of how difficult it is to lodge a complaint with DELL.

Again, please accept my apologies.....I did not mean to offend you.

That option was never even offered.  The only thing they offered me was a replacement video card for $450.00, or to purchase an extend my warranty (several hundred dollars), which I considered, only to be told, that for some reason they could not, that that option was "greyed out".  Every time I called I was routed to India -- it was the same thing... "well YOU should have bought a LONGER warranty". ..... like I said, you expect for that amount of money to last longer than a year.

Dell USED to make products that were built to last... sadly those days (as well as their excellent service and customer appreciation) have seem to have gotten lost. 

I will find another computer I am sure.  Looking into several newcomers in the field.  I just really never expected to have to lay down more money this quickly.  It was sort of a life long dream to own an alienware.... what a rude awakening.... in many respects.

Thanks for taking the time to listen.  Good luck to you all.

UPDATE:  Just had a chat with Alienware... THEY say, that not only would I need a new video card,-- to replace it, I would have to replace the motherboard as well.  Oh this is choice... seriously.  I guess India doesn't have all the facts, or the Alienware tech from Utah doesn't.... whatever.  I'm so done with this whole thing.  Months wasted trying to do this "the right way".  From now on, I will be warning away all my friends and family from both Dell and Alienware.... and to think I have been a loyal customer for almost 20 years..... fool me once shame on you, fool me twice... shame on me.

Doesn't sound good at all! I know you say you weren't offered to exchange it for a new one, but you should ask (if you received it faulty).  I was also talking to the India call people and specifically stated I wanted a new one and not a repair. Again, sorry about the lack of paragraphs, I do make them, they just don't show when I submit a post.

Well, Friday I got a note/response from  US_ACS_HSB_Outstanding_Issues@dell.com, "saying" they wanted to help and could I please send more information?  Model # customer # etc.  I responded almost immediately, (and counting today) have sent at least 3 responses back.... only to be met with ROARING SILENCE.  Something tells me, they don't want me posting negative threads, and thought that may keep me quiet for awhile. 

I am beginning to believe they honestly do NOT want to help, even though the letter stated otherwise.  Here it is word for word:

2/22/2013 2:06 PM
Dear Valued Customer,

We have received your feedback submitted online on Dell.com and would like to help you. Thank you for your feedback.

In order to reach you to provide additional support we require further contact information.

If you still require support from a Resolution Expert please respond to this email at 
US_ACS_HSB_Outstanding_Issues@dell.com with the requested information below.  
We request one of the key identification numbers so that we can best direct your need to the 
appropriate Resolution Expert.  

We appreciate your time to provide the information.

Can you please provide any of the following information so we can contact you?

•  Country of Order:
•  Customer #:
•  Order #:
•  Case #:
•  Service Tag #:

Please also provide the best phone number to reach you; this is in case our files 
do not reflect the best number to contact you:

Again, please send this information to US_ACS_HSB_Outstanding_Issues@dell.com 
and one of our Resolution Experts will be happy to assist you.

We appreciate you taking the time to share your experience with us. 

Thank You.

The Dell Team

AS OF THIS MINUTE, I STILL HAVE NOT HEARD BACK FROM THEM.  "YOU" BE THE JUDGE.

PS, and frankly yes, I do believe it was defective from the get go. 
 The few times I used it way back at the beginning, I was getting 20 FPS.  
My ancient laptop gets over 100 FPS, in the same test.... and to think I was actually considering
configuring a new Dell when I got their letter Friday.  Shame on me.

I too am done with Dell. Forever. I have had problems these last 3 weeks and have spent over 8 hours with tech support  on the phone. That have sent me disks. They do not work. The people we are forced to work with barely speak english. I clicked on 1 for english. Good luck. Some of them are better than others, none of them deliver what they say they will deliver with any kind of ease. The entire process is one big pain. They are far away and it is often times hard to hear them. They say they will call back. They don't! In no way are they offering up in kind of decent service. It is all a dis-service. Good bye Dell.