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November 6th, 2014 08:00

Email change to Dell account not working

When I try to change the email account associated with my Dell account, I get a " Your current password does not match our records." error, yet this is the exact same password I just used to login.  In addition, I use a password manager, so copy / pasting. I tried keying it in manually as well. 

9.4K Posts

November 11th, 2014 07:00

Hi jdallas87,

Thanks for your post.  Apologies for the inconvenience in changing you password.

Please write to the Community Administrator at DellCommunity@Dell.com and they will comply with your request within 5 to 7 business days.

Regards,

Robert

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