It all stems from where you start. Go to the main Dell page and you see two choices, "For Home" or "For Work".
* This page is in our "For Home" or Consumer division: * It has the Enhanced Support offering = - Next 1 to 2 business day (based on parts availability) part replacement. Hardware Support after Remote Diagnosis - 24x7 technical support from outside North America - Premium Phone Support Software Assistance Wireless and Printer setup - Extended Hours
* This page is in our "For Work" or Business division: * It has the ProSupport offering = - Next business day (based on parts availability) part replacement. Hardware Support after Remote Diagnosis - 24x7 technical support from North America - Collaborative software support and how-to assistance
The $50 coupon only applies to the "For Home" system.
DELL-Chris M
Community Manager
•
56.9K Posts
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September 9th, 2014 20:00
It all stems from where you start. Go to the main Dell page and you see two choices, "For Home" or "For Work".
* This page is in our "For Home" or Consumer division:
* It has the Enhanced Support offering =
- Next 1 to 2 business day (based on parts availability) part replacement. Hardware Support after Remote Diagnosis
- 24x7 technical support from outside North America
- Premium Phone Support
Software Assistance
Wireless and Printer setup
- Extended Hours
* This page is in our "For Work" or Business division:
* It has the ProSupport offering =
- Next business day (based on parts availability) part replacement. Hardware Support after Remote Diagnosis
- 24x7 technical support from North America
- Collaborative software support and how-to assistance
The $50 coupon only applies to the "For Home" system.