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Hard drive
A replacement hard drive was sent and came up missing. The technician says he do not know what happened to it. Another technician was assigned but I did not receive any correspondence about who is coming to my house. Someone has been calling me to pick up my computer.
I have emailed the agent on my case and he will not respond. I have called and they say he is busy. Meanwhile someone is trying to pick up my 1000 dollar laptop. What do I do? Please help?
How do I get in touch with a manager or supervisor
Dell-SreejithR
4 Operator
4 Operator
•
3.4K Posts
0
March 7th, 2019 11:00
Thank you for your message. I will be glad to assist you with this. There are chances that the tech might have setup a depot service to have the computer serviced.
However, you should have received an email & the tech should have informed you on this.
For my reference, please click on the message tab next to your avatar– click “New Message” & search for my Dell username (Sreejith R) & send a private message with the service tag, registered name & email address.
How to locate the service tag