Horrible Customer Experience - I am not alone.

Hello,

I want to start off by saying I made my purchase decision partly based on the great experience I had purchasing a full system + monitor + accessories some years back. There were shipping issues and Dell customer care had everything sorted out within days.

Fast forward to now. I ordered an Alienware AW3418DW on December 20th. I was going to order a week or so earlier but I wanted it to arrive after Christmas to not spoil the surprise my roommate. (We were both getting new desks and monitors). At the time I placed the order, it was estimating January 2nd as delivery date. It has since been delayed numerous times now stating: February 21st. No reasoning was given, just delay after delay. After contacting Support about it, they told me the issue was the parts were on order and weren't manufactured yet. So even though into the new year, the monitor was on sale and In stock. Going as far as telling new customers their product would be shipped in 2-5 days (even though it was definitely going to be delayed). After complaining to support, they took the page down temporarily. It is now back up and saying IN STOCK! and that it would ship Jan 6th. 

Either I'm being singled out and getting the short end of the stick or customers are being lied too. I am now looking at 60+ Days after order before I receive my product. Using this for work and play, this is a huge let down.

After this I don't think I would recommend ordering from your webstore. Dell.. How can we make this right?