freedomsghost
1 Copper

How do I get an escalation or straight answer from Dell Support?

I purchased a Dell XPS 8500 special edition 3 weeks ago. Last Friday the video card died. I was told that a new card would be overnighted and a technician would install it Tuesday. I have now been sitting in my house for 3 days and every time I call the phone support line some anonymous joker in India feeds me a different line about what's happening. Now they're saying it will happen sometime between now and Monday.

This is unacceptable! In what universe is it OK to make a customer sit in their home waiting for service for  week or more?

 

Does anyone have contact information for Sr. Management at Dell, or a way I can escalate this issue so that I can get the PC I paid a substantial amount of money for up and running again?

 

 

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3 Replies
8 Krypton

Re: How do I get an escalation or straight answer from Dell Support?

 

Moving this thread to the Customer Care Forum.

   
Bev.

 


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Moderator
Moderator

Re: How do I get an escalation or straight answer from Dell Support?

Hi Freedomsghost,

Thank you for posting your comments and bringing your concerns to our attention.  I am happy to look into this matter on your behalf. Please contact me privately and provide your customer account information.

Name:
Email Address:
Shipping Address:
Phone Number:
Service Tag Number:
Order Number:

Thank you,
Lorna


Social Media Support
#IWork4Dell

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bernardl
1 Nickel

Re: How do I get an escalation or straight answer from Dell Support?

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