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Incorrect delivery address
I made an order through a sales rep and they put the wrong shipping address on the order acknowledgement I won't be living at or have access to the billing address from Friday which is where the order is being sent to (I've checked logs and it was made clear). I haven't received an order confirmation with order number so can't email dell and have emailed my rep but have yet to receive a response.
From reading online once the order is confirmed I can't make changes and will need to cancel/reorder but it takes 7-10 days to refund and due to cost I will be unable to order again until that time.
Is it possible to fix this issue before the order is confirmed?
DELL-Fuzail M
130 Posts
0
March 9th, 2017 09:00
Hi Adamhawes,
Thank you for reaching out to us through Dell Community Customer Care Forum with regards to the shipping address.
Firstly, thank you for choosing Dell for your purchase. Kindly Private Message the below details for me to review and assist with available options.
Name :
Purchase ID :
Email Address :
To Private Message, hover the mouse pointer over my user name and add as friend.
Regards,
Fuzail