Inspiron 15 7579 2-in-1, repair status, 3 weeks

Question

I sent my inspirion in on Oct 28. I have a FedEx receipt that it was delivered Nov. 3. I was told that repair would take 7 to 12 days. It has now been more than three weeks.  Though I have called tech support 4 times, I cannot even find out the repair status.  I have been buying only Dell computers for personal and business for more than 30 years. Unless this is resolved promptly, my next computers will be Apple.

DELL-Cares · Answer

Thank you! We have received the required details. We will work towards a resolution. In the meantime, you may also receive assistance or suggestions from the community members.

docweathers01 · Answer

This is unacceptable nonsense.  Either send me my repaired computer or a new one ... soon.

docweathers01 · Answer

Your tracking link provides no new or useful information. It does not even show that you have received my computer much less its repair status or return date.

Customer Care

Inspiron 15 7579 2-in-1, repair status, 3 weeks