Lack of communication

I've been in I/T for almost 30 years and have enjoyed Dell desktops/laptops but I just cancelled the last one I'll ever order due to the lack of any communication or actual customer service. I manage projects with offshore resources so I'm familiar with the challenges in communication but I also recognize where corrections are not being addressed. 

I ordered a laptop on 3/17 and it went into production on 3/18. In production implies a build mode which usually takes 1 week at most before shipping. Pre-production is where parts are gathered and back-order issues are seen. This laptop stayed in production for over two weeks and since the deliver still showed on or before 4/5 I contacted Dell on 4/2 to ask about the status. Via chat and a telephone call nobody could tell me anything more than what I could see - in production. I only had one question - do we have an idea of whether this will ship this week, next week, next month or next year? Nobody could tell me anything other than it might be late due to part shortages or the volume of orders. When I asked whether that was the case, nobody could say. They only provided possible excuses but when asked if that was the specific issue, they couldn't confirm.

Ironically, they kept asking if there was anything else they could do. Yes! answer my one question but they couldn't. These poor CSRs have no training, no visibility into Dell and are just reciting scripts. So today (4/3) I receive an email my laptop won't arrive until 4/26 (assuming it doesn't slip once again). So over 5 weeks to get a low-end 15 series Inspiron laptop? I don't think so. So off to buy another brand since Dell has completely hit rock bottom.