Next business YEAR Support on alienware?

Fact:

1. New alienware Auroa R4 ALX system delivered as off july 31st 2012.
2. System had problems from day one.
3. Technical support was approached on or about 9/22/2012 and support promised for the next business day.  Support request number , Service call number
   After a week no parts had been shipped and no contact made with customer.
4. When part was finally shipped the tech attempted to contact an old telephone number, even though an updated number was given during support call.  No email contact was ever attempted.
5. Support was contacted again on or before 11/29/2012 for the same problem.  Service call number , Support call number
6. Support was promised for the next business day, super special upper top secret never given to anyone ever before support because off the first support failure.
7. As off the end of the day on 5 Dec 2012, no call information had been updated, no contact attempted with customer, and the same problem still exists.

Conclusion:

1. Dell doesn't care about customer satisfaction.
2. Dell doesn't keep customer informed
3. Dell appears to be disorganized.
4. Dell thinks I'm an Idiot.
5. Dell is losing customers, for one me, because if their next business day warranty on their top of the line system is so valueless that two months after a problem is reported they haven't even emailed the customer, or called the telephone number provided much less fixed the problem, I for one will never buy a Dell again and I've been buying them for over 20 years since they were a little upstart company in Austin TX, with US tech support.