On Line Order Failing due to Shipping Address

When trying to complete an order for a XPS Laptop on-line I got as far in the checkout process as the Shipping Address screen. The error received was "You have entered or selected a shipping address that appears to be a Post Office Box. Dell cannot ship to a P. O. Box. Please update your shipping address to a valid street address to proceed." However, the address entered was a physical home address. I re-attempted multiple times without success. 

It appears that Dell has changed their Address verification software. I have ordered from Dell in the past (twice for new PC's) without any issues in the shipping address.

I tried contacting Sales support 3 times. One attempt resulted in the sales person trying to take my order over the phone and up-selling me on on something that I didn't want.

This has been a very disappointing experience and a waste of my time. I am going to purchase a HP Laptop on-line instead. 

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3 Replies
Community Manager
Community Manager

RE: On Line Order Failing due to Shipping Address

Hi mikedellamaestra,

Thanks for posting and bringing this to our attention.

I apologize that your ordering experience did not go smoothly.  If you would like me to look into this for you, please send me a private message.  Thanks.

Regards,
Robert


Dell-Robert P
Social Media Support
#IWork4Dell
To help us troubleshoot, please send us the Dell service tag number via a private message
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RE: On Line Order Failing due to Shipping Address

I went back and tried again and I was able to get past the Address verification. I've ordered the XPS laptop and am awaiting shipping confirmation.

Thanks for responding.

Mike

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Community Manager
Community Manager

RE: On Line Order Failing due to Shipping Address

Awesome, glad you could get that resolved. Thanks again, I'll be closing my case, you may receive a survey in your email.

Regards,
Robert


Dell-Robert P
Social Media Support
#IWork4Dell
To help us troubleshoot, please send us the Dell service tag number via a private message
Would you like to be a Dell Community Rockstar?


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