When trying to complete an order for a XPS Laptop on-line I got as far in the checkout process as the Shipping Address screen. The error received was "You have entered or selected a shipping address that appears to be a Post Office Box. Dell cannot ship to a P. O. Box. Please update your shipping address to a valid street address to proceed." However, the address entered was a physical home address. I re-attempted multiple times without success.
It appears that Dell has changed their Address verification software. I have ordered from Dell in the past (twice for new PC's) without any issues in the shipping address.
I tried contacting Sales support 3 times. One attempt resulted in the sales person trying to take my order over the phone and up-selling me on on something that I didn't want.
This has been a very disappointing experience and a waste of my time. I am going to purchase a HP Laptop on-line instead.
Thanks for posting and bringing this to our attention.
I apologize that your ordering experience did not go smoothly. If you would like me to look into this for you, please send me a private message. Thanks.
I went back and tried again and I was able to get past the Address verification. I've ordered the XPS laptop and am awaiting shipping confirmation.
Thanks for responding.
Awesome, glad you could get that resolved. Thanks again, I'll be closing my case, you may receive a survey in your email.