Order Replacement CDs

I have an old laptop that is out of warranty that needs a system recovery. Problem is there does not appear to be a recovery partition on the drive and the owner of the laptop says she never received any installation CDs with it when it was new. So I'm trying to order a replacement set from Dell directly as I often have in the past.

I've always been able to do this by clicking on the following link:

"www.dell.com/.../media"

However, when I enter the system tag # on that page, it now tells me that the system is out warranty (which we already knew) and I need to contact Dell Customer Service for assistance. But I'm not given any other direction or specifics beyond that. It doesn't even give me a phone number to call, although I'd prefer a chat or email option to having to call under any circumstances.

I've always been able to order replacement CDs for OOW systems this way in the past. What do I have to do to get this done?

Thank you in advance for any and all suggestions or input.

Regards,

--- Gary