I placed my order for an Alienware on December 10th with an estimated ship date of January 7th and a delivery date of January 26th. The large gap between ship and delivery date leads me to believe that it's probably going to be assembled overseas. Which is important since if the shipping date is delayed, I would expect it to affect the delivery date as well.

There has been absolutely ZERO update on the order page since the day I placed it. It still even shows the my order is "about to enter production". All of the estimated dates blew right past and not a single update from Dell. 

I mean I get it, my order included an RTX3080 which is about as hard to source as unobtanium right now so chances are they're just waiting for parts. I would have been understanding if there was simply an update or a message saying "hey sorry we need to push back your delivery date because we're waiting for parts that should hopefully get here by *date*"

But no, that's not what I was told when I spoke to multiple Dell agents. Every single one I spoke to said my order has been built and is in a warehouse somewhere (they can't tell me where because I don't know why) and "will ship soon" and that I can still expect to receive it on the same delivery date which makes no sense (see my first paragraph). The first agent actually said within 24-48 hours but that blew past quickly and she stopped responding to my e-mails. There's also zero explanation for why my order status page seems to have been frozen in time since December 10th.

I don't want to say this but based on what I've read here from others, I feel like the agents are just spitting out scripts regardless of what's actually happening in Dell's factories (aka. I'm being lied to). I'm 100% convinced the order status page is actually correct and nothing is happening with my order. Again, I can be understanding about production delays but not when I'm being misled by customer service. Get your act together and provide some actual updates please.

And if I have one more agent asking me to give them my order number so they can privately tell me the same script I've been fed multiple times already, I will flip my table. Please don't make me flip my table.